ELEMENT

PERFORMANCE CRITERIA

1. Record security access

1.1. Obtain client access requirements and clearance levels according to organisational requirements

1.2. Issue computer or network user account and password details to client

1.3. Provide security documentation and access to client

1.4. Record user account and security access details to maintain system integrity and assist later auditing

2. Record software licences

2.1. Determine what licensed software is used within the organisation

2.2. Maintain records of licence number and location

2.3. Check personal computers and network for illegal software

2.4. Report illegal software to appropriate person

3. Carry out system backup

3.1. Create or review organisational back-up schedule

3.2. Complete file back-ups according to the schedule

3.3. Label and store back-ups according to organisationalrequirements

3.4. Maintain records of back-ups

4. Restore system backup

4.1. Determine and test restore procedures according to organisational guidelines

4.2. Complete a restore under supervision of an appropriateperson

4.3. Record completed restore according to organisationalguidelines

5. Apply security access controls

5.1. Document security access as per clearance guidelines set by management

5.2. Maintain a security access register in line with organisational guidelines to record which client or groups have access to which resources

5.3. Identify the security controls on the file system provided by the operating system

5.4. Apply effective access control on files and directories

Required skills

Plain English literacy and communication skills in relation to presentation of information

Basic diagnostic skills in relation to system administration

Questioning and active listening for clarifying instructions

Basic analytical skills

Problem solving skills

Inventory recording

Required knowledge

General knowledge of software copyright responsibilities

Detailed knowledge of organisational security procedures

Broad knowledge of operating systems used by the organisation

Current industry-accepted hardware and software products, with broad knowledge of general features and capabilities and detailed knowledge in some areas

Detailed knowledge of back-up procedures

Detailed knowledge of the system's current functionality

General knowledge of system performance

Broad knowledge of maintenance procedures

Broad knowledge of diagnostic tools

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to perform systems back-up, restore and maintain correct usage according to licensing agreements in a standalone or client server environment.

To demonstrate competency in this unit the learner will require access to:

Security guidelines

Back-up procedures

Context of and specific resources for assessment

The breadth, depth and complexity of knowledge and skills in this competency would cover selecting, adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.

Assessment must ensure:

Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the section of equipment, services or contingency measures and within known time constraints would be characteristic.

Applications may involve some responsibility for others. Participation in teams including group or team coordination may be involved.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAI3020B Install and optimise operating system software

ICAT3025B Run standard diagnostic tests

ICAS3031B Provide advice to clients

An individual demonstrating this competency would be able to:

Demonstrate some relevant theoretical knowledge

Apply a range of well-developed skills

Apply known solutions to a variety of predictable problems

Perform processes that require a range of well-developed skills where some discretion and judgement is required

Interpret available information, using discretion and judgement

Take responsibility for own outputs in work and learning

Take limited responsibility for the output of others

Maintain knowledge of industry products and services

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisationalrequirements may include but are not limited to:

Availability of system to be optimised

Complexity of technical manuals

In-house or vendor ICT purchasing arrangements

Client support documentation

ICT policy and procedures relating to service levels and installation

Security procedures

System administration and back-up procedures

Type of product licences

Storage of ICT documentation; register of licences

Organisational guidelines may include but are not limited to:

personal use of emails and internet access

content of emails

downloading information and accessing particular websites

opening mail with attachments

virus risk

dispute resolution

document procedures and templates

communication methods

financial control mechanisms

Records may include:

databases

spreadsheets or other recording mechanisms using operating system

vendor tools to create, modify and document user accounts and access to computer/network resources

Software may include but is not limited to:

commercial software applications

organisation-specific software

Appropriate person may include:

supervisor

teacher

authorised business representative

client

Documentation may follow:

ISO/IEC/AS standards

audit trails

naming standards

version control

project management templates and report writing

maintaining equipment inventory

client training

satisfaction reports

Client may include but is not limited to:

internal departments

external organisations

individual people

employees

Unit sector

Support

This unit contains employability skills.