This unit applies to individuals required to investigate solutions to an information and communications technology (ICT) project, such as in a systems analyst role.
Not applicable.
1. Confirm client requirements | 1.1 Analyse client requirements to determine project scope, and the problem or opportunity faced by the business 1.2 Document client requirements, project scope, related problems and sources of information 1.3 Confirm requirements and scope with the client |
2. Develop high-level alternative scenarios | 2.1 Compare future client requirements with current requirements 2.2 Develop and document feasible solutions for client requirements 2.3 Explore and document the feasibility of each solution 2.4 Examine alternatives against project constraints |
3. Prepare and publish feasibility report | 3.1 Develop a feasibility report that describes client requirements and project scope, analyses alternative scenarios, and provides recommendations 3.2 Submit feasibility report to appropriate person for project approval |
Required skills
analytical skills to identify, analyse and evaluate broad features of a particular business domain
communication skills to:
liaise and negotiate with clients and colleagues
present information
literacy skills to:
analyse and evaluate information and organisational requirements
apply financial modelling skills for identifying, analysing and evaluating a range of budget and other solutions
write business reports
planning and organisational skills to:
determine project scope, time, cost and quality
scope communications and risk management
research skills to locate and evaluate solutions to business requirement
technical skills to:
identify, analyse and evaluate best practice in system development
interpret technical documentation.
Required knowledge
client business domain
detailed knowledge of the system's current functionality
role of stakeholders and the degree of stakeholder involvement
two or more current industry systems development methodologies.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: identify services required scope a project develop solutions to client’s requirements that fit within the constraints prepare a feasibility report. |
Context of and specific resources for assessment | Assessment must ensure access to: appropriate learning and assessment support when required modified equipment for people with special needs client requirements report-writing template client-expectations brief information on a range of information technology (IT) business solutions future organisational business processes budgets for scenarios outcomes of the business-analysis process. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of a candidate analysing client’s requirements and presenting solutions verbal and written questioning of candidate’s knowledge of the client requirements and the business context review of a feasibility report prepared by the candidate. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client requirements may include: | applications business opportunities network people in the organisation problems with or opportunities for a business system. |
Project may include: | business improvement process systems-only change ebusiness solution involving the total organisation or part of the organisation projects involving a business undertaking a total organisational change scope: budget feasibility features hardware legal constraints policy resource software time. |
Related problems may relate to: | routine or non-routine problems that may affect the immediate work environment or project outcome, particularly related to meeting client requirements. |
Sources of information may include: | business strategy change management current systems design project-management. |
Client may include: | clubs external organisations individuals internal departments internal employees. |
Feasibility may include: | economic and schedule feasibility as well as the principal inputs and outputs expected improvements or impacts operational feasibility physical requirements of each solution revenue and cost-benefits risks technical feasibility. |
Solution may include: | hardware upgrades implementing a new system new hardware new software software upgrades user training. |
Constraints may include: | budget hardware legal constraints policy resource software time. |
Appropriate person may include: | authorised business representative client supervisor. |
Systems analysis and design
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.