This unit applies to system analysts in a range of information and communications technology (ICT) areas who are required to produce technical specifications.
Not applicable.
1. Research business requirements | 1.1 Define hardware and software requirements of the business solution 1.2 Determine model of business 1.3 Determine technical specifications for business 1.4 Establish interface requirements for end users and external parties 1.5 Document business solution requirements for approval from stakeholders 1.6 Determine IT security requirements |
2. Analyse the impact of technical solutions | 2.1 Identify hardware, software and network requirements 2.2 Identify software solutions to build business platform 2.3 Identify processes to be changed by the business solution 2.4 Determine the effect changes will have on the value or supply chain 2.5 Research a range of security protocols suitable for business solutions 2.6 Document impact of changes and submit to relevant stakeholders |
3. Develop and test business solutions | 3.1 Implement hardware and software solutions for testing purposes 3.2 Identify training needs to update personnel skills 3.3 Plan timelines and allocation of resources for business solution 3.4 Develop performance standards and benchmark results 3.5 Determine costs involved to implement business solution 3.6 Document the business solution |
4. Secure sign-off of validated solution | 4.1 Test, validate and document results of the business solution 4.2 Provide results to appropriate person for verification 4.3 Obtain sign-off on business solution |
Required skills
analytical skills to analyse business requirements
communication skills to communicate with clients, stakeholders and technical staff
literacy skills to:
produce technical requirements document
understand business requirements
planning and organisational skills to plan timelines and resource allocation
research skills to research appropriate hardware and software
technical skills to:
implement hardware and software
produce technical architecture of business solutions.
Required knowledge
business-process design
copyright and intellectual property relating to IT systems development
customer and business liaison
implications of technology connectivity
potential business solutions
prevailing corporate strategies that may influence business solutions.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: identify the internal and external technical environments required to provide a business solution develop a corresponding list of technical requirements analyse the impact of the technical solution ensure that the nominated hardware and software are functional. |
Context of and specific resources for assessment | Assessment must ensure access to: business model business requirements documentation customer relationship model appropriate learning and assessment support when required modified equipment for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: written or verbal questioning to identify candidate’s knowledge of: process of producing technical requirements business processes review of candidate’s documentation, specifically: hardware, software and network requirements software solutions to build business platform processes to be changed by the business solution effect that changes will have on the value or supply chain security protocols suitable for business solutions training requirements timelines required resources. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Hardware may include: | variety of hardware, such as: systems units monitors keyboards mice personal digital assistants (PDA) printers smart phones laptops identifying key hardware characteristics of internally used hardware and external hardware that must be interfaced with. |
Software may include: | commercial customised software in-house packaged. |
Technical specifications may include: | brochures help references online help project specifications reports technical manuals training materials and self-paced tutorials user guides. |
Interface requirements may include: | command line graphical user interface (GUI): application-based web-based variety of communication options. |
Requirements may relate to: | business network people in the organisation system. |
Stakeholders may include: | community groups corporate body end users government body internal or external clients. |
Network may include: | data large and small local area networks (LANs) private lines the internet use of the public switched telephone network (PSTN) for dial-up modems only voice virtual private network (VPN) wide area networks (WANs). |
Security protocols may include: | data over cable-service interface specification domain name system security extensions IEEE 802.11 Protocol standard for secure wireless local area network products IP security protocol point-to-point network tunnelling protocol secure electronic transactions secure multi-purpose internet mail extensions secure shell secure socket layer (SSL) and transport layer security. |
Standards may include: | International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards organisational standards project standards. |
Systems analysis and design
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.