Application
This unit applies to senior business analysts in medium to large organisations who ensure that requirements elicited are complete, clear, correct and consistent, and can serve as a solid foundation for the solution to the business needs.
Their job roles combine high-level management, business and technical skills necessary to manage complex analysis efforts within the information and communications technology (ICT) industry, often as part of business critical IT projects.
Prerequisites
Not applicable.
Elements and Performance Criteria
1. Prepare for elicitation | 1.1 Define the specific activities and the planned dates for a particular elicitation activity 1.2 Build a detailed schedule 1.3 Communicate the plan to affected parties |
2. Conduct elicitation activity | 2.1 Conduct elicitation activity 2.2 Monitor captured requirements against business objectives to prevent scope creep 2.3 Capture and document requirements’ attributes 2.4 Update process metrics as the basis for future planning |
3. Document elicitation results | 3.1 Record elicitation outcomes in the appropriate form 3.2 Present elicitation outcomes to stakeholders and obtain agreement |
4. Confirm elicitation results | 4.1 Review the documented outputs with the stakeholders 4.2 Confirm that own understanding reflects stakeholder intentions and preferences |
Required Skills
Required skills
analytical skills to analyse:
document and system interface
others’ observations
impact of changes
communication skills to:
conduct interviews, develop surveys and questionnaires
conduct focus groups, requirements workshops, walkthroughs and to present requirements
planning and organisational skills to plan and conduct elicitation activities
technical writing skills to develop requirements documents and specifications
technical skills to develop solution concepts and prototypes.
Required knowledge
conflict-resolution and issue-management techniques
negotiation and consensus strategies
techniques to elicit and manage the gathering of requirements
risk management strategies with regard to requirements gathering, staff management and proposed systems
scope management and change control processes
version control and configuration management.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: plan and conduct requirements elicitation activities select and apply techniques that are appropriate to the situation document requirements and obtain stakeholder sign-off. |
Context of and specific resources for assessment | Assessment must ensure access to: appropriate policies current business analysis practices tools legislation if applicable other documentation appropriate learning and assessment support when required modified equipment for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: evaluation of a simulated or workplace project in a medium to large enterprise direct observation of the candidate carrying out business analysis work verbal or written questioning to assess required knowledge and skills review of reports and plans prepared for the projects evaluation of a portfolio of the project work undertaken. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Elicitation activity may include: | brainstorming document analysis focus group interview interface analysis observation prototyping workshop survey or questionnaire. |
Requirements’ attributes to aid in managing each requirement throughout its life cycle may include: | source its value its priority. |
Appropriate form may include: | visual or audio recordings written documents describing the outcomes, such as meeting minutes actual or virtual whiteboards where notes are retained until they are transferred to another medium. |
Review may include: | informal discussion or brainstorming structured or facilitated workshop use of formal review tools, such as survey or interview. |
Sectors
Systems analysis and design
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.