1. Confirm client requirements

1.1 Identify and confirm peripheral requirements of client according to organisational standards

1.2 Document client requirements and peripherals needed and report findings to the appropriate person according to organisational standards

1.3 Verify client requirements with appropriate person according to organisational standards and reporting procedures

1.4 Take action to ensure client support expectations are covered by vendor warranty and support services

2. Obtain required peripherals

2.1 Obtain peripherals under instruction from appropriate person

2.2 Enter details of peripherals into equipment inventory according to organisational standards

2.3 Validate that contents of delivered components and physical contents match the packing list and resolve discrepancies if necessary

2.4 Store peripherals according to vendors guidelines

3. Connect hardware peripherals

3.1 Verify timeframe for installation schedule with client

3.2 Remove old peripherals with minimal disruption to clients if they are to be replaced, taking into account environmental considerations and OHS standards

3.3 Connect new peripherals with minimum disruption to clients, taking into account operating system procedures

3.4 Configure computer to accept new peripherals

3.5 Test hardware peripherals and confirm client satisfaction, paying particular attention to possible effect on other systems and making adjustments as required

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

safely connect several different types of hardware peripherals to the system according to vendor instructions with a minimum of downtime using known routines and procedures

locate, interpret and use vendor documentation related to connection and storage of hardware peripherals

test operation of newly installed hardware peripherals and confirm client satisfaction

adhere to OHS regulations when working with electrical equipment.

Context of and specific resources for assessment

Assessment must ensure access to:

sites with a representative range of workstations, hardware peripherals, internet connections, cabling, and software to be installed, interconnected and configured

hardware and software currently used in industry

technical documentation, including organisational hardware blueprint

vendor support

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate installing, connecting and configuring hardware peripheral devices

review of reports that document client requirements and peripherals completed for different scenarios and situations

verbal or written questioning to assess candidate’s ability to locate, use and interpret vendor documentation

direct observation of candidate testing hardware peripherals added to a system.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Peripheral may include:

Bluetooth device

firewire (IEEE 1394) device

hard drive

keyboard

laptop

mobile phone

modem

mouse

multimedia kit

pen

personal digital assistant (PDA), such as palmtop

printer

scanner

speaker

tape cartridge

touch pad

universal serial bus (USB) device

wireless fidelity (wi-fi) router.

Client may include:

external organisations

individuals

internal departments.

Organisational standards may include:

communication methods

content of emails

dispute resolution

document procedures and templates

downloading information and accessing particular websites

financial control mechanisms

opening mail with attachments

personal use of emails and internet access

virus risk.

Appropriate person may include:

authorised business representative

client

help-desk person

subject matter expert

supervisor

system administrator.

Equipment inventory may include detailed lists of peripherals, including:

hard drives

hubs

modems or other connectivity devices

monitors

other peripheral devices

personal computers

PDA

printers

switches.

Store may include:

anti-static packaging

controlled humidity

controlled temperature

secure storage area

shock and vibration minimisation

silica gel desiccant

stacking limits.

Environmental considerations may include:

recycling of packaging:

cardboard

paper

polystyrene

recycling or disposal of ewaste:

cathode ray tube (CRT) monitors

printed circuit boards

redundant hardware.

OHS standards may include:

electrical safety

safe lifting methods

ventilation.

Operating system may include:

GNUs Not Unix (GNU)

Linux

Mac OS X

Microsoft Windows

Unix-like operating systems:

HP-UX

IBM AIX

Silicon Graphics IRIX

Sun Solaris.