This unit applies to individuals in a range of information and communications technology (ICT) areas who are required to record the ways in which a system works.
Not applicable.
1. Assess technical and user documentation | 1.1 Review current versions of technical and user documentation 1.2 Compare accuracy of technical and user documentation with current system functionality 1.3 Identify and document inaccuracies in the documentation |
2. Update procedures | 2.1 Determine operational procedure requirements using review outcomes 2.2 Develop or update operating procedures for the system 2.3 Submit proposed operating procedures to appropriate person |
3. Update documentation | 3.1 Review feedback and make appropriate changes 3.2 Update technical and user documentation to incorporate changes 3.3 Submit technical and user documentation to appropriate person for final approval 3.4 Distribute technical and user documentation as agreed with appropriate person |
Required skills
communication skills to present information to staff and others
literacy skills to:
analyse and evaluate documentation
update technical and user documentation
write business reports
planning and organisational skills to:
develop procedures
work in teams
problem-solving skills to analyse and evaluate information
technical skills to:
operate current system
produce documents on various media for distribution
review technical documentation.
Required knowledge
client business domain
current business practices related to preparing reports
current industry-accepted hardware and software products, including their general features and capabilities
documentation standards and tools
role of stakeholders and the degree of stakeholder involvement.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: assess system functionality review and update technical and user documentation develop procedures to operate systems. |
Context of and specific resources for assessment | Assessment must ensure access to: system or project-related documentation staffing resources documentation tools appropriate learning and assessment support when required modified equipment for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of candidate updating technical and user documentation verbal or written questioning to assess candidate’s knowledge of accuracy of technical and user documentation related to system functionality review of operating procedures developed. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Technical and user documentation may include: | brochures help references online help operational procedures reports system design system functionality system or project specifications technical manuals training materials and self-paced tutorials user guides. |
System may include: | applications databases gateways networks operating systems servers software. |
Appropriate person may include: | authorised business representative client supervisor. |
Systems administration and support
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.