ELEMENT

PERFORMANCE CRITERIA

1. Operate system diagnostics

1.1. Run the system diagnostic program according to specification

1.2. Modify the system configuration as indicated by the diagnostic program

1.3. Carry out preventative maintenance in line with organisational guidelines

2. Scan system for viruses

2.1. Scan the system to check and maintain virus protection

2.2. Report identified viruses to an appropriate person

2.3. Remove virus infections found by the scan using software tools and/or procedures or by restoring back-ups

2.4. Document relevant symptom and removal information

Required skills

Problem solving skills for a defined range of predictable problems

Literacy skills in regard to interpretation of computer manuals

Plain English literacy and communication skills in relation to analysis, evaluation and presentation of information

Use of diagnostic tools

Required knowledge

Configuration procedures

Back-up procedures

Organisational security procedures

Diagnostic software/hardware

Hardware maintenance

Security procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to conduct diagnostic tests on a range of platforms according to preventative maintenance and diagnostic policy, and to correctly identify the root causes of the problems.

To demonstrate competency in this unit the person will require access to:

Security guidelines

Back-up procedures

Diagnostic software

Context of and specific resources for assessment

Demonstrating competence in basic diagnostic testing will include knowledge by recall in a narrow range of areas; demonstrating basic practical skills, such as the use of relevant tools; perform a sequence of routine tasks given clear direction; and receive and pass on messages/information.

Demonstration of these competence would involve:

Demonstration of basic testing and adherence to operational procedures

Applying knowledge solutions to a limited range of unpredictable problems

Performing a range of diagnostic tasks where suspected breakdowns or irregularities of performance have appeared

Assessing and recording information from varied sources

The breadth, depth and complexity of knowledge and skills in this competency would cover selecting, adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.

Assessment must ensure:

Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the section of equipment, services or contingency measures and within known time constraints would be characteristic.

Applications may involve some responsibility for others. Participation in teams including group or team coordination may be involved.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAI3020B Install and optimise operating system software

ICAS3024B Provide basic system administration

ICAU3019B Migrate to new technology

An individual demonstrating this competency would be able to:

Demonstrate some relevant theoretical knowledge

Apply a range of well-developed skills

Apply known solutions to a variety of predictable problems

Perform processes that require a range of well-developed skills where some discretion and judgement is required

Interpret available information, using discretion and judgement

Take responsibility for own outputs in work and learning

Take limited responsibility for the output of others

Maintain knowledge of industry products and services

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Preventative maintenance includes but is not limited to:

scheduled fault-finding

optimising of hard drives

scanning for viruses

Organisationalguidelines may include but are not limited to:

personal use of emails and internet access

content of emails

downloading information and accessing particular websites

opening mail with attachments

virus risk

dispute resolution

document procedures and templates

communication methods

financial control mechanisms

Appropriate person may include:

supervisor

teacher

authorised business representative

client

Software may include but are not limited to:

diagnostic tools and their operation

virus protection software and operation

operating systems and modules for configuration

types of virus and impact

Unit sector

Test

This unit contains employability skills.