ICPCBF202
Handline mail


Application

This unit describes the skills and knowledge required to manually collate and insert irregular and bulky mail documents.

It applies to individuals working in a mail house environment under direct supervision and performing mainly routine and repetitive tasks such as matching inserts, verifying data and reporting discrepancies and faults.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collate materials

1.1 All materials required for the job are checked and confirmed against job specifications

1.2 Materials are changed or adapted according to job specifications

1.3 Materials are arranged to make manual collation as easy and safe as possible

1.4 Collated materials are correct and in sequence, and any faulty materials are removed and documented

1.5 If required, items are decollated according to job specifications

1.6 Manual wrapping of materials is completed, if required according to job specifications

2. Match inserts

2.1 Collated data is correctly matched to addressee

2.2 Address information is verified as accurate

2.3 Random checks are performed to ensure quality is met

2.4 Discrepancies are reported to supervisor

2.5 Envelopes or packs are glued or sealed according to job specifications

3. Reconcile output

3.1 Total number of throughputs matches job specifications

3.2 Destination delivery unit rate matches the job specifications and meets Australia Post standards

3.3 Information matching trail is documented

3.4 Correct procedures for control of materials are followed

3.5 Discrepancies are reported to supervisor

Evidence of Performance

Evidence of the ability to:

manually collate and insert irregular and bulky mail or packages according to job specifications and within production timeframe, removing any spoils or faulty work, and reporting discrepancies to supervisor.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

explain setup procedures to meet work health and safety and enterprise requirements

explain the quality check process

identify waste disposal procedures relevant to this task

explain documentation requirements, where the documents are kept, and the information included in them.


Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the converting, binding and finishing field of work and include access to special purpose tools, equipment and materials.

Assessors must satisfy NVR/AQTF assessor requirements.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance Criteria

Description

Reading

1.1, 1.2, 1.5, 1.6, 2.1, 2.2, 2.5, 3.1, 3.2

Recognises text within job specifications and follows written instructions

Verifies accuracy of information

Writing

1.4, 3.3, 3.5

Records information related to outcomes of job according to organisational requirements

Oral Communication

2.4, 3.5

Speaks clearly using appropriate vocabulary, tone and pace to report faults and discrepancies

Numeracy

3.1, 3.2

Uses simple mathematical calculations and arranges sequential numerical information

Navigate the world of work

1.3, 3.2, 3.4

Complies with legislative requirements and follows organisational policies and procedures relevant to own role

Interact with others

2.4, 3.5

Follows accepted practices and protocols for reporting issues to supervisors

Get the work done

1.1-1.6, 2.1-2.5, 3.3-3.5

Follows clearly sequenced instructions and monitors own progress, seeking assistance when necessary

Responds to predictable problems and implements standard or logical solutions related to own job role


Sectors

Converting, Binding and Finishing