This unit requires the individual to collate and insert mail. It involves known routines and procedures with some accountability for the quality of outcomes. It may involve some complex or non-routine activities involving individual responsibility or autonomy and/or collaboration with others as part of a group or team.

ELEMENT

PERFORMANCE CRITERIA

1. Collate inserts

1.1. All inserts required for the job are checked and confirmed against job specifications

1.2. Inserts are arranged in a manner that makes manual collation as easy and safe as possible

1.3. Collated inserts are correct and in sequence

2. Match inserts

2.1. Collated data is correctly matched to addressee

2.2. Address information is verified as accurate

2.3. Bar code information is checked for correct sequence of addressees to collated information where relevant

2.4. Any discrepancies are reported to the supervisor

3. Reconcile output

3.1. The total number of throughputs matches the job specifications

3.2. The destination delivery unit rate matches the job specifications

3.3. An information matching trail is documented

3.4. Correct procedures for the control of materials are followed

3.5. Any discrepancies are reported to the supervisor

Required skills

basic materials handling and use of technology skills

OHS in relation to lifting and shifting stock

literacy skills to read job specifications and document an information matching trail

basic numeracy skills to reconcile mail

effective communication with colleagues and supervisors

teamwork with colleagues and supervisors to maintain the production process

identifying problems and faults and developing solutions

planning and organising to ensure that materials are in the correct order and collated correctly

reconciling mail and inserts at critical points in the process

Required knowledge

waste disposal procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

manually collate and insert mail documents according to job specifications and within the production timeframe

the individual will be able to manually collate and insert mail documents and reconcile the job. The individual will complete two full jobs.

Context of and specific resources for assessment

Assessment must ensure:

assessment may take place on the job, off the job or a combination of both of these

off the job assessment must be undertaken in a closely simulated workplace environment.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Matched/matching may include:

the process of keeping together a unique insert to the addressee that goes with at least one other unique insert in the same package, or a unique insert to the addressee that goes with the address information located on the outside of the package.

Control of materials may include:

includes spoils, depleted stock, oversupplies and undersupplies.

Unit sector

Converting, Binding and Finishing

This unit contains employability skills.