This unit covers communication skills used in work teams.

ELEMENT

PERFORMANCE CRITERIA

1. Participate in group discussions

1.1. The participant's contribution in a small group discussion to reach agreement on a workplace related issue is clearly evident

1.2. Personal views are presented in a way that supports the views of others involved in the discussion

1.3. Appropriate meeting procedures are adhered to

1.4. Information is conveyed in a logical, clear and concise manner

1.5. Specified follow up steps are taken

2. Prepare a presentation

2.1. Planning and preparation of a simple presentation is undertaken cooperatively with team members

2.2. Agreed tasks are completed to schedule

2.3. The participant's purpose in the presentation is clearly evident from the context

2.4. Interaction is supportive and constructive

3. Present a job related report to a group

3.1. Views are presented clearly and logically and relate to the aims of the presentation

3.2. The stated purpose of the presentation is achieved

Required skills

OHS in relation to operating machinery such as safely switching off machinery before cleaning is started

communication of ideas and information by actively participating in work group (or workplace committee eg OHS) discussions

collecting, analysing and organising information by preparing a job related report to a group

planning and organising activities by cooperating with team members to make a presentation to a group

teamwork when participating in a group discussion on a workplace issue

mathematical ideas and techniques by conveying information in discussion where relevant

problem-solving skills by being part of a group discussion that proposes actions as a follow up on a workplace issue

use of technology by using presentation tools and media

Required knowledge

listening

speaking

note taking

gathering and organising information

meeting procedure

group goal-setting techniques

handling conflict

negotiation

presentation techniques and media

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

communication within the team is clear and logical and is understood by the group. Presentations achieve their aims

presentation documentation is clear and logical and meets the aims of the presentations

evidence for assessment may be gathered from assessment of the unit of competency alone or through an integrated assessment activity.

Context of and specific resources for assessment

Assessment must ensure:

assessment may take place on the job, off the job or a combination of these. Off the job assessment must be undertaken in a closely simulated workplace environment.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Presentation media may include:

range of media including overheads, slides, charts, models, computers.

Range of work teams may include:

range of workgroups or work teams found in the workplace.

Unit sector

Support

This unit contains employability skills.