Application
This unit describes the skills and knowledge required to set and manage quality procedures within an enterprise or large section/department.
It applies to individuals who perform a broad range of skilled tasks relating to the printing and graphic arts industry, and who may also provide some leadership and guidance to others in the application and planning of the skills.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Set quality standards | 1.1 Quality of items is determined according to job specifications and enterprise capacity 1.2 Production proofs are prepared for client approval to determine client’s requirements 1.3 Quality standards are determined and inspection specifications set for purpose intended |
2. Determine inspection specifications | 2.1 Inspection variables are determined in consultation with client, or are set to acceptable workplace standards, and are recorded in job specifications 2.2 Type of inspection is determined according to job specifications |
3. Carry out inspection | 3.1 Criteria for rejection are determined in consultation with machine operator and inspector/racker and recorded in job specifications 3.2 Variation to standards is monitored and action taken to rectify the problem according to enterprise procedures 3.3 Unsatisfactory work is separated according to pre-determined standards |
4. Rework job | 4.1 Unacceptable items are evaluated and possible methods of reworking are determined according to workplace quality standards 4.2 Reworking is monitored according to enterprise procedures 4.3 Reworked material/substrates is/are inspected to ensure previously determined requirements are met |
5. Evaluate job process | 5.1 Production processes are evaluated to determine cause of unacceptable items 5.2 Inspection records are maintained, including number of accepted and rejected items, and cause of rejection 5.3 Records are maintained to ensure faulty processes are identified, recorded and corrected |
6. Participate in quality improvement | 6.1 Performance is monitored to ensure product or service standards are maintained or improved 6.2 Participation in enterprise quality improvement processes occurs, where applicable |
Evidence of Performance
Evidence of the ability to:
Ensure, on TWO occasions, that correct procedures are implemented within an enterprise or large section/department to make sure quality standards are achieved
produce a portfolio that demonstrates each element has been carried out (including records of standards and monitoring procedures, and evidence they are being effectively carried out).
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
Setting quality standards
describe how criteria for print quality inspections are set
explain why quality of artwork/film has a bearing on quality of the printed product
list quality standards set by the customer
explain how quality standards determine inspection specifications
Determining inspection variables
describe quality specifications set to make the product acceptable for its intended purpose
identify who is responsible for inspection specifications
outline specifications recorded on the job sheet
describe the specific inspection standards set for printing and finishing
Causes of failure
list common causes of failure in each production area that need to be monitored
list procedures implemented to minimise the effect of failure.
Inspection procedures
explain the criteria for operator inspection (100%, random, periodic or continuous in-line)
describe the result an unnecessary inspection has on production output
explain how to determine the minimum number of inspections required to avoid rejects
outline the information that has to be conveyed for the operator to rectify a problem
Evaluating re-work methods
identify who is responsible for evaluating the re-work of unacceptable items
outline the method of re-work determined
describe the criteria set to monitor the re-work
list requirements established for the inspection of re-working material to customer's specifications
Determining unacceptable items and evaluating production procedures
identify the cause of unacceptable items
describe records kept of acceptable and rejected items
describe records kept of reasons for rejections
identify the cause for the rejection and how to rectify the problem
Quality improvements
explain what information needs to be monitored to maintain standards
identify who should be involved in monitoring quality standards
explain how enterprise improvements affect quality standards.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Support field of work and include access to special purpose tools, equipment and materials.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.3, 2.1, 2.2, 3.1, 3.2, 5.2, 5.3, 6.2 | Recognises text within job specifications and workplace documents related to outcomes of the job |
Writing | 1.3, 2.1, 3.1, 3.2, 5.2, 5.3, 6.1, 6.2 | Uses clear, specific and industry related terminology to complete and update workplace documentation |
Oral Communication | 2.1, 3.1 | Participates in a verbal exchange of ideas and solutions |
Numeracy | 5.2 | Uses simple mathematical calculations and arranges numerical information sequentially while maintaining records |
Navigate the world of work | 3.2, 4.1, 4.2 | Monitors adherence to organisational policies, procedures and standards |
Interact with others | 2.1, 3.1, 6.2 | Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective outcomes |
Get the work done | 1.1, 1.2, 3.2, 3.3, 4.1, 4.3, 5.1, 6.1 | Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer term operational and strategic goals Uses systematic, analytical processes to solve problems in complex, non-routine situations; setting goals, gathering relevant information and identifying and evaluating options against agreed criteria Recognises and anticipates an increasing range of familiar problems, their symptoms and causes, actively looking for early warning signs and implementing contingency plans Considers purpose, needs and limitations when selecting devices and applications for different tasks |
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