ICPSUP516
Set and apply quality standards


Application

This unit describes the skills and knowledge required to set and manage quality procedures within an enterprise or large section/department.

It applies to individuals who perform a broad range of skilled tasks relating to the printing and graphic arts industry, and who may also provide some leadership and guidance to others in the application and planning of the skills.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Set quality standards

1.1 Quality of items is determined according to job specifications and enterprise capacity

1.2 Production proofs are prepared for client approval to determine client’s requirements

1.3 Quality standards are determined and inspection specifications set for purpose intended

2. Determine inspection specifications

2.1 Inspection variables are determined in consultation with client, or are set to acceptable workplace standards, and are recorded in job specifications

2.2 Type of inspection is determined according to job specifications

3. Carry out inspection

3.1 Criteria for rejection are determined in consultation with machine operator and inspector/racker and recorded in job specifications

3.2 Variation to standards is monitored and action taken to rectify the problem according to enterprise procedures

3.3 Unsatisfactory work is separated according to pre-determined standards

4. Rework job

4.1 Unacceptable items are evaluated and possible methods of reworking are determined according to workplace quality standards

4.2 Reworking is monitored according to enterprise procedures

4.3 Reworked material/substrates is/are inspected to ensure previously determined requirements are met

5. Evaluate job process

5.1 Production processes are evaluated to determine cause of unacceptable items

5.2 Inspection records are maintained, including number of accepted and rejected items, and cause of rejection

5.3 Records are maintained to ensure faulty processes are identified, recorded and corrected

6. Participate in quality improvement

6.1 Performance is monitored to ensure product or service standards are maintained or improved

6.2 Participation in enterprise quality improvement processes occurs, where applicable

Evidence of Performance

Evidence of the ability to:

Ensure, on TWO occasions, that correct procedures are implemented within an enterprise or large section/department to make sure quality standards are achieved

produce a portfolio that demonstrates each element has been carried out (including records of standards and monitoring procedures, and evidence they are being effectively carried out).

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

Setting quality standards

describe how criteria for print quality inspections are set

explain why quality of artwork/film has a bearing on quality of the printed product

list quality standards set by the customer

explain how quality standards determine inspection specifications

Determining inspection variables

describe quality specifications set to make the product acceptable for its intended purpose

identify who is responsible for inspection specifications

outline specifications recorded on the job sheet

describe the specific inspection standards set for printing and finishing

Causes of failure

list common causes of failure in each production area that need to be monitored

list procedures implemented to minimise the effect of failure.

Inspection procedures

explain the criteria for operator inspection (100%, random, periodic or continuous in-line)

describe the result an unnecessary inspection has on production output

explain how to determine the minimum number of inspections required to avoid rejects

outline the information that has to be conveyed for the operator to rectify a problem

Evaluating re-work methods

identify who is responsible for evaluating the re-work of unacceptable items

outline the method of re-work determined

describe the criteria set to monitor the re-work

list requirements established for the inspection of re-working material to customer's specifications

Determining unacceptable items and evaluating production procedures

identify the cause of unacceptable items

describe records kept of acceptable and rejected items

describe records kept of reasons for rejections

identify the cause for the rejection and how to rectify the problem

Quality improvements

explain what information needs to be monitored to maintain standards

identify who should be involved in monitoring quality standards

explain how enterprise improvements affect quality standards.


Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Support field of work and include access to special purpose tools, equipment and materials.

Assessors must satisfy NVR/AQTF assessor requirements.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance Criteria

Description

Reading

1.1-1.3, 2.1, 2.2, 3.1, 3.2, 5.2, 5.3, 6.2

Recognises text within job specifications and workplace documents related to outcomes of the job

Writing

1.3, 2.1, 3.1, 3.2, 5.2, 5.3, 6.1, 6.2

Uses clear, specific and industry related terminology to complete and update workplace documentation

Oral Communication

2.1, 3.1

Participates in a verbal exchange of ideas and solutions

Numeracy

5.2

Uses simple mathematical calculations and arranges numerical information sequentially while maintaining records

Navigate the world of work

3.2, 4.1, 4.2

Monitors adherence to organisational policies, procedures and standards

Interact with others

2.1, 3.1, 6.2

Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective outcomes

Get the work done

1.1, 1.2, 3.2, 3.3, 4.1, 4.3, 5.1, 6.1

Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer term operational and strategic goals

Uses systematic, analytical processes to solve problems in complex, non-routine situations; setting goals, gathering relevant information and identifying and evaluating options against agreed criteria

Recognises and anticipates an increasing range of familiar problems, their symptoms and causes, actively looking for early warning signs and implementing contingency plans

Considers purpose, needs and limitations when selecting devices and applications for different tasks


Sectors

Support