Application
This unit describes the skills and knowledge required to effectively transfer control of a newly installed or upgraded system to a client. It includes the transfer of information to the client and the completion of relevant documentation.
It applies to field officers, technicians or technical supervisors from carriers, contractors or other service providers completing domestic, commercial or industrial installations. Communications applications include digital and analog, telephony, data, video, digital broadcasting, computer networks, local area networks (LAN), wide area networks (WAN) and multimedia.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Inform client of system functions and capacities | 1.1 Provide client with cables systems and equipment information 1.2 Demonstrate physical installation, cable system usage or equipment operation and answer client queries on system functions 1.3 Confirm variations to specifications with client |
2 Hand over records and documentation | 2.1 Update documentation and plans 2.2 Present complete and orderly records and system documentation to client 2.3 Adhere to all relevant company policies and relevant legislation, codes, regulations and standards |
3 Complete contract documentation | 3.1 Provide guarantees to client in required format where work is subject to guarantee 3.2 Present invoices to client to complete contractual arrangements 3.3 Obtain client’s sign off to confirm acceptance of cabling work completed where required 3.4 Advise client of opportunities for system upgrades, additional services and training where appropriate |
Evidence of Performance
Evidence of the ability to:
demonstrate and explain the cable and equipment system to the client
present accurate records and system documentation to the client
complete contract documentation
respond to client requests.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
recognise and describe cabling types, connectors and cabling structures
describe the equipment on the client's premises
describe typical performance parameters and faults that may be encountered with the client test equipment
explain the various equipment types suitable for tests to be performed
describe warranty information for equipment supplied and contractor work guarantees.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications – cabling field of work and include access to:
sites where cabling system and client equipment have been installed or upgraded
relevant regulatory and equipment documentation that impacts on system and equipment installation activities.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.3, 2.2, 3.2, 3.3 | Reads and interprets plans, specifications and technical information to pass on to client Evaluates information and products from a variety of sources to ensure appropriateness to client needs |
Writing | 1.1, 1.3, 2.1, 2.2, 3.2, 3.4 | Prepares documentation and correspondence using clear language and correct spelling and terminology Accurately records and completes information in organisational systems Records outcomes of communication with client for action |
Oral Communication | 1.1-1.3, 2.2, 3.2-3.4 | Interacts effectively in verbal exchanges, using active listening and questioning, to convey and clarify information Clearly explains detailed information using language, tone and pace appropriate to the audience |
Numeracy | 1.3, 3.2 | Performs mathematical calculations to present financial data and contract requirements, and to accurately process invoice |
Navigate the world of work | 2.3 | Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements |
Interact with others | 1.1-1.3, 3.1, 3.3, 3.4 | Uses a range of strategies to establish a sense of connection and build rapport with clients and workmates Recognises and accommodates basic differences and priorities of others |
Get the work done | 2.2, 3.1, 3.3 | Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes Uses familiar digital technologies and systems to access information, enter data, present information and communicate with the client |
Sectors
Telecommunications – cabling