ICTCBL312
Cutover new systems and equipment on customer premises


Application

This unit describes the skills and knowledge required to cutover new or upgraded systems and equipment on a customer premises. This may include indoor or outdoor installations of communications applications in telephony, broadband, data, video, radio frequency (RF) equipment, security and computer networks, including local area networks (LAN), wide area networks (WAN) and multimedia systems.

It applies to telecommunications trade workers carrying out new or upgrades of domestic, commercial or industrial systems and equipment at a customer's premises.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare system and equipment cutover

1.1 Obtain relevant legislation, codes, regulations and standards

1.2 Scope work by obtaining project plan from appropriate personnel and arrange for site access to comply with security arrangements

1.3 Notify appropriate personnel of identified safety hazards at worksite

1.4 Determine cable route and type of cable and equipment from project plan, and identify and avoid other services

1.5 Obtain plant, tools and safety equipment, and material to perform tasks safely and efficiently

1.6 Prepare implementation plan with cutover tasks based on identified nature of job, and seek customer approval

1.7 Notify customer and network carrier of proposed cutover details and arrange for customer representation

2. Cutover system or equipment into service

2.1 Perform cutover tasks and connect network facilities according to approved plan, following health and safety and environmental requirements for given work

2.2 Test all cable connections, equipment and facilities as instructed in technical manuals and specifications

2.3 Evaluate test results to ensure proper system operation and performance, and rectify if required

3. Complete project documentation

3.1 Record test results for future reference, complete reports on cutover installation and design amendments according to enterprise requirements

3.2 Recover obsolete materials and equipment, and return to appropriate point for disposal

3.3 Restore siteaccording to requirements of enterprise or approving authority and to customer satisfaction

3.4 Notify appropriate personnel of job completion and obtain sign off

Evidence of Performance

Evidence of the ability to:

read and interpret plans and specifications

develop and implement a cutover work plan

install customer premises equipment

configure and test systems and equipment

apply relevant regulations and standards.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

identify and select cabling types, connectors and cabling structures

describe the legislation, codes of practice and other formal agreements that impact on the work activity

describe the manufacturer’s requirements for safe operation of equipment

explain the equipment requiring cutover at the customer's premises

specify the health and safety requirements relating to the activity and site conditions

identify and select the test methods and performance requirements

describe the features and operating requirements of test equipment for cutover

identify typical issues and challenges that occur on the worksite.


Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications – cabling field of work and include access to:

a site where installation of customer premises equipment may be conducted

plant, tools and equipment currently used in industry

relevant regulatory and equipment documentation that impacts on work activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance

Criteria

Description

Reading

1.2, 1.4, 1.6, 2.1, 2.2, 3.3

Reads and interprets plans, specifications and other documentation from a variety of sources and consolidates information to determine requirements

Analyses and consolidates test results and data from a range of sources, against defined criteria and requirements

Writing

1.3, 1.6, 1.7, 3.1

Prepares documentation and correspondence using clear language and correct spelling and terminology

Documents outcomes of tests and changes to plans using industry relevant terminology and recognised plan symbols

Oral Communication

1.3, 1.6, 1.7, 3.4

Interacts effectively in verbal exchanges using active listening, questioning and reading of verbal and non-verbal signals to convey and clarify information

Interacts effectively in verbal exchanges, using active listening and questioning to convey and clarify information

Numeracy

1.5, 1.6, 2.1-2.3

Make calculations appropriate for measuring and estimating materials for construction

Performs mathematical calculations to check, interpret and confirm results of system tests

Navigate the world of work

1.1, 2.1, 3.1

Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements

Identifies and acts on issues that contravene relevant policies, procedures and legal requirements

Interact with others

1.3, 1.6, 1.7, 3.4

Selects and uses appropriate conventions and protocols when communicating with customers and co-workers in a range of work contexts

Uses a range of strategies to establish a sense of connection and build rapport with customers and co-workers

Get the work done

1.2, 1.4-1.6, 2.1-2.3, 3.2, 3.3

Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes

Makes decisions and implements standard procedures for routine tasks, using formal decision making processes for more complex and non-routine situations

Applies problem solving processes for determining solutions


Sectors

Telecommunications – cabling