Application
This unit describes the skills and knowledge required to monitor and improve a knowledge management system.
It applies to individuals who are knowledge engineers required to support and maintain an existing knowledge management system.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Investigate the knowledge management system | 1.1 Review the structure of the existing knowledge management system, and develop an understanding of its operation 1.2 Interview the client and staff to determine information requirements 1.3 Identify frequently requested information 1.4 Create a structure for organising that information 1.5 Document the structure and forward to the appropriate person for approval |
2. Create a knowledge management system | 2.1 Retrieve the identified information 2.2 Organise information to follow the approved structure 2.3 Document the information structure |
3. Distribute and monitor knowledge management system documentation | 3.1 Distribute knowledge management system documentation to the client and staff 3.2 Gather feedback from the client and staff, and incorporate into improving systems and processes 3.3 Monitor the use of the knowledge management system to determine its effectiveness 3.4 Make changes to the knowledge management system 3.5 Make knowledge management system documentation available 3.6 Implement and monitor process improvements |
Evidence of Performance
Evidence of the ability to:
monitor existing knowledge management systems
implement strategies to improve a new, or existing, knowledge management system.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
outline current practices for information management within an organisation
identify the information sources available within an organisation
recognise current knowledge management systems
explain database structures and their construction
outline procedures for monitoring and reviewing knowledge managements systems.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the database field of work, and include access to:
industry software packages
organisational databases
information requirements
information repositories
current knowledge management system(s).
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.3, 2.1, 3.2, 3.6 | Recognises and interprets textual information to determine client information requirements |
Writing | 1.4, 1.5, 2.2, 2.3 | Records key information resulting from data gathering, issues and prepares documentation using basic punctuation, correct spelling, clear and instructional language |
Oral Communication | 1.2, 1.5, 3.1, 3.2, 3.6 | Obtains information by listening and questioning, and participates in a verbal exchange using detailed and clear language to articulate and confirm requirements |
Interact with others | 3.1, 3.2 | Participates in complex formal and informal conversations relevant to own role, initiating and taking the lead where appropriate in the context of gathering information and feedback from the client and staff |
Get the work done | All | Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others, taking into account capabilities, efficiencies and effectiveness Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against the agreed criteria Understands key principles and concepts underpinning the design and operation of digital systems and tools |
Sectors
Database