ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for installation

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer to verify installation order and arrange for site access to comply with security arrangements

1.3 Notify supervisor of identified safety hazards at the worksite and complete a job safety analysis (JSA) before commencing work

1.4 Confirm location of digital reception equipment and fittings with customer

1.5 Identify barriers to installation and develop strategies to overcome them within time and budget restrictions

1.6 Select and obtain tools and materials appropriate for the work order

2. Install hardware and equipment

2.1 Measure signal level at wall plate to ensure received signal strength is adequate

2.2 Test customer’s existing equipment for operational condition and reception quality

2.3 Notify customer of detected problems and record remedial actions if required

2.4 Identify interconnection cabling requirements and prepare cables for job requirements

2.5 Affix wall plate to agreed position on wall and secure cable according to specification

2.6 Connect set top unit to customer equipment and connect cabling between wall plate and set top unit following work health and safety (WHS) and environmental requirements

2.7 Power up set top unit and configure it to customer requirements

2.8 Activate customer services to complete hardware installation where required

3. Commission and test installation

3.1 Conduct functional test to assess transmission signal quality

3.2 Conduct tests to ensure quality of all services are being delivered against enterprise quality standards

3.3 Check all interconnected equipment is functional

4. Finalise installation and handover to customer

4.1 Restore site to original condition and customer satisfaction

4.2 Assess damages that may have occurred during installation and arrange with customer for repair or replacement of damaged components

4.3 Remove waste and debris from site and dispose of in a safe and environmentally appropriate manner

4.4 Conduct customer training appropriate to equipment, services and vendor literature

5. Complete contract documentation

5.1 Provide warranties to customer in required format where work and equipment are subject to warranty

5.2 Prepare invoices and other financial documentation, where required, and present to customer

5.3 Obtain authorised signatures on required documentation to confirm acceptance of completed work

Skill

Performance

Criteria

Description

Reading

1.1, 2.1, 4.4

Interprets textual information from relevant sources to identify key information

Writing

1.3, 2.3, 5.1, 5.2

Uses clear, specific and industry-related terminology to complete workplace documentation

Oral Communication

1.2, 1.4, 2.3, 4.4

Articulates clearly using appropriate language for environment and uses listening techniques to confirm understanding

Numeracy

1.6, 2.4, 3.1, 5.2

Takes readings and measurements and interprets results

Navigate the world of work

1.1-1.4, 1.6, 2.6, 4.2, 4.3, 5.1-5.3

Takes responsibility for following safe, sustainable, appropriate and efficient workplace procedures

Interact with others

2.7, 4.1, 5.3

Liaises with customer

Signs-off work when completed to customer's satisfaction

Get the work done

1.5, 2.1-2.5, 2.8, 3.1-3.3

Plans, organises and implements tasks efficiently to meet customer requirements

Resolves any problems arising from installation