ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for DRE fault identification

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer to verify fault report and arrange for site access to comply with security arrangements

1.3 Notify supervisor of identified safety hazards at worksite and complete a job safety analysis (JSA) before commencing work

1.4 Identify existing warranties, service agreements and equipment specifications and documentation covering digital reception equipment

1.5 Select and obtain tools and materials appropriate for the work order

2. Assess likely cause and location of fault

2.1 Verify system details to assist with fault identification

2.2 Assess available data and historical trends to determine likelihood of fault being the set top fault or existing customer equipment or cabling fault

2.3 Rank likely causes of fault in order of probability ensuring a methodical approach to fault-finding is used

2.4 Discuss problem fully with customer and advise of likely charges

3. Perform tests to diagnose fault

3.1 Conduct visual inspection of system for likely damage following work health and safety (WHS) and environmental requirements

3.2 Check connections, plugs, terminations and leads for operation

3.3 Measure signal strength at wall plate and beyond to ensure adequate signal level for equipment processing

3.4 Conduct functional test of facilities to identify faulty equipment

3.5 Progressively isolate fault to remove likely variables from assessment using manufacturer’s diagnostic chart

3.6 Locate fault with minimal disruption to client activity, in the shortest possible time

3.7 Provide customer with regular progress reports

4. Rectify faults

4.1 Identify faulty cabling parts and equipment and replace or repair according to service agreement

4.2 Advise customer of cost of repair if service agreement does not exist

4.3 Re-program equipment to customer requirements if required

4.4 Complete work in a manner safe to repairer and customer

5. Provide replacement service to customer

5.1 Provide customer with temporary replacement equipment similar to existing equipment while faulty equipment is being repaired

5.2 Program replacement equipment to customer requirements

5.3 Test replacement service for functionality before handover – to meet customer satisfaction

6. Clean up worksite and complete documentation

6.1 Remove waste and debris from site and dispose of in a safe and environmentally appropriate manner

6.2 Restore site to original condition and customer satisfaction

6.3 Prepare invoices and other financial documentation, where required, and present to customer

6.4 Obtain authorised signatures on required documentation to confirm acceptance of completed work

Skill

Performance

Criteria

Description

Reading

1.1, 1.4, 2.1

Interprets textual information from relevant sources to identify key information

Writing

1.3, 3.3, 3.5, 6.3,

Uses clear, specific and industry-related terminology to complete workplace documentation

Oral Communication

1.2, 2.4,

Articulates clearly using appropriate language for environment and uses listening techniques to confirm understanding

Numeracy

3.3

Takes readings and measurements and interprets results

Navigate the world of work

1.1, 1.5, 5.1, 6.1-6.4

Takes responsibility for following safe, sustainable, appropriate and efficient workplace procedures

Interact with others

4.2, 6.4

Deals with customer to provide reports and sign-off on completed work

Get the work done

2.1-2.3, 4.1, 4.3, 4.4, 5.2, 5.3,

Plans, organises and implements tasks efficiently to meet customer requirements