ICTICT107
Use personal productivity tools


Application

This unit describes the skills and knowledge required to use the features and components of a range of personal productivity tools.

It applies to individuals who perform routine tasks in the workplace and use a range of current technology based personal productivity tools, under direct supervision or with limited responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Use calendar features

1.1 Navigate within the calendar of the personal productivity tool and schedule events and appointments

1.2 Set a reminder and customise the reminder

1.3 Customise the calendar views, menus and toolbars, and work within different views

1.4 Delete events and appointments

1.5 Customise the calendar's print options and print the calendar according to format requirements

2. Use contact management

2.1 Create, edit and delete contacts as required, recording information in the appropriate fields

2.2 Use contact information for email purposes according to organisational policies related to privacy

2.3 Group contacts into categories that are consistent and meaningful

3. Use additional features

3.1 Link activities and contacts when required

3.2 Use expense sheets, search facilities, notes and email when appropriate

3.3 Integrate the above features with other applications or the calendar and contacts list

Evidence of Performance

Evidence of the ability to:

use the calendar of the personal productivity tool to schedule events and appointments

create, edit and delete contacts

use the additional features of a particular personal productivity tool and software.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

outline organisational policies regarding:

email list

internet connection and usage policy

web etiquette

calendar and scheduling tools.


Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry and include access to:

a personal productivity device

organising software currently used in industry

organisational policies on internet usage.

Assessors must satisfy NVR/AQTF assessor requirements.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance Criteria

Description

Reading

1.1, 1.4, 2.1, 2.2

Interprets and comprehends a large range of signs, symbols, pictures, text, numbers and letters necessary to operate a range of personal productivity tools

Interprets instructions containing basic words and sentence structures

Writing

1.1, 1.2, 2.1, 2.2, 3.2

Enters written information using simple sentence structure, correct terminology, and writing conventions suitable for personal productivity tools

Numeracy

1.1, 1.2, 3.2

Counts, adds, subtracts, multiplies and divides whole numbers and fractions and decimals to schedule appointments and use expense sheets

Get the work done

1.1-1.5, 2.1-2.3, 3.1-3.3

Follows routine procedures for using digital technology to enter, store and retrieve information directly relevant to role

Understands the purpose and specific functions of common digital tools used in work contexts

Plans routine tasks with familiar goals and outcomes, taking limited responsibility for decisions regarding sequencing and timing


Sectors

General ICT