Application
This unit describes the skills and knowledge required to acquire, install, configure and evaluate system hardware components according to client and user requirements.
It applies to individuals who work with a degree of self-sufficiency and provide support in a range of information and communications technology (ICT) work areas and activities.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify, categorise and distinguish between the different types of internal hardware components | 1.1 Identify and categorise the different internal hardware components 1.2 Define the purpose and characteristics of the different internal hardware component categories 1.3 Distinguish between different types of devices within each internal hardware component category |
2. Determine components required | 2.1 Identify and clarify user internal hardware component requirements according to organisational guidelines 2.2 Organise and record user component requirements, pass on to appropriate person for evaluation and vendor selection |
3. Obtain components | 3.1 Contact vendors to obtain technical specifications for the proposed components 3.2 Assess options and provide recommendations to the appropriate person for final analysis 3.3 Obtain components to prepare for installation |
4. Install components | 4.1 Develop plans, with prioritised tasks and contingency arrangements, for the installation of selected components with minimum disruption to clients 4.2 Liaise with appropriate person to obtain approval for the plans 4.3 Install and configure components according to plan, installation procedures and organisational requirements 4.4 Test components for error-free performance, using available technology 4.5 Identify and resolve identified problems 4.6 Test and enhance system performance, using knowledge of the system, to meet organisational benchmarks 4.7 Document the installation and configuration process according to organisation guidelines |
5. Evaluate modified system | 5.1 Collect client or user feedback and analyse against client requirements 5.2 Correct identified shortcomings in the system and record actions |
Evidence of Performance
Evidence of the ability to:
identify and categorise the different types of internal hardware components
modify system's hardware to meet client requirements
plan modification of and connect internal hardware components according to vendor and technical specifications
install components across a variety of situations and account for unexpected contingencies
evaluate the system on completion.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe areas of the operating system relevant to configuration and testing
compare current industry accepted hardware and software products
outline environmental considerations in e-waste disposal
outline organisational guidelines and organisational requirements with regard to safety, recycling and component installation
outline system's diagnostic software and current functionality
interpret vendor specifications and requirements for component installation.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
a personal computer and internal hardware components for installation
current industry standard performance testing software
documents detailing organisational guidelines and requirements
technical manuals and tools.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 2.1, 3.2, 4.3, 5.1 | Identifies, interprets and evaluates online and hard copy documentation containing complex ICT related terminology, acronyms and concepts |
Writing | 2.2, 3.2, 4.1, 4.7 | Uses correct spelling, grammar and plain English together with the ICT specific terminology and diagrams to convey recommendations and requirements, and complete organisational documentation |
Oral Communication | 1.1, 2.2, 3.1-3.3, 4.1, 4.2, 5.1 | Converts highly technical language and terminology into plain English to communicate ideas and plans, and gather feedback from clients Uses effective listening and questioning techniques and technical terminology to elicit information and make the correct component selection |
Navigate the world of work | 2.1, 4.3 | Recognises and follows explicit protocols and meets expectations associated with own role |
Get the work done | 1.1, 1.3, 2.1, 2.2, 3.2, 3.3, 4.1, 4.4-4.6, 5.1, 5.2 | Initiates standard procedures when responding to familiar problems within immediate context Recognises some general design and operating principles of digital tools and uses these to help when modifying systems and when troubleshooting Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency |
Sectors
General ICT