Application
This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered.
It applies to information and communications technology (ICT) personnel who are required to analyse client expectations and needs, and recommend business system changes.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine context of business need or problem | 1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used 1.2 Choose information gathering method and develop questions appropriate to business problem 1.3 Develop objectives and identify expected outcomes to be achieved 1.4 Document the business problem 1.5 Submit documentation to appropriate person for substantiation |
2. Gather information | 2.1 Use chosen information gathering method to identify clients of the system and problems they encounter 2.2 Record client responses 2.3 Analyse gathered information to identify new system requirements and establish problem specifications 2.4 Document system requirements and problems 2.5 Analyse physical requirements and identify changes required to implement new systems |
3. Confirm system specifications | 3.1 Check documentation to ensure it meets client business needs 3.2 Submit documentation to the client for verification of accuracy and approval 3.3 Make changes to the documentation as necessary and indicated by the client 3.4 Submit documentation to client for final approval or sign-off |
Evidence of Performance
Evidence of the ability to:
use investigative techniques to obtain information and document the business system problem
produce a clear statement of business expectations and needs, including critical business requirements.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe a variety of data gathering techniques
describe areas related to the client business in detail
interpret functional organisational charts
outline physical requirements of the client's business, taking into account current system functionality, geography, environment, client user and cost constraints
describe products related to data capture
discuss the role of stakeholders and the degree of stakeholder involvement.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
current business needs
a client expectations brief
business objectives
systems, data gathering and appropriate software products.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 2.3, 2.5, 3.1 | Identifies, analyses and evaluates information from a variety of sources containing complex systems related terminology to determine system performance requirements and establish solutions |
Writing | 1.2-1.4, 2.2, 2.4, 3.3 | Uses the correct spelling and grammar, plain English and, when necessary, systems related text and terminology to develop information gathering tools and document recommendations |
Oral Communication | 1.1, 2.1, 2.5, 3.2, 3.4 | Uses plain English, effective listening and questioning techniques and, where necessary, systems related terminology to elicit information Uses plain English and relevant terminology to liaise with clients, present information and obtain feedback |
Get the work done | 1.1-1.3, 2.1, 2.3, 2.5 | Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements so work is undertaken methodically Recognises and takes responsibility for addressing predictable and some less predictable problems in familiar work contexts Understands the purposes, specific functions and key features of common digital systems and tools to provide current advice on systems and data gathering products |
Sectors
General ICT