Application
This unit describes the skills and knowledge required to develop agreed acceptance criteria for information and communications technology (ICT) projects.
It applies to individuals who are competent in a wide range of general ICT technologies and support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine milestones and quality attributes with client | 1.1 Interview client to determine project deliverables and acceptance criteria 1.2 Document project milestones and associated deliverables in measurable terms, taking into account constraints 1.3 Determine and document criteria to evaluate each deliverable 1.4 Negotiate and document quality standards with client 1.5 Confirm project direction with appropriate person |
2. Formulate metrics and milestones | 2.1 Define the units of measurement (metrics) that will be used in the project, including consideration of project milestones, timeframe and costs 2.2 Schedule the measurement of project milestones and associated deliverables 2.3 Document the process for analysing variances and their impact on the project 2.4 Schedule quality reviews into project plan |
3. Obtain client agreement to acceptance criteria | 3.1 Obtain client agreement for project delivery dates 3.2 Communicate acceptance criteria clearly and coherently to the client 3.3 Obtain client agreement to acceptance criteria and anticipated timeframes for the project |
Evidence of Performance
Evidence of the ability to:
develop acceptance criteria for a project
document acceptance criteria according to organisational standards
present the document to stakeholders and obtain approval.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe the client business area
outline project planning methodologies and tools
identify and apply quality processes
interpret system development plans
identify technical tools and their use relating to task list when formulating metrics and milestones
explain the theory and purpose of metrics.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
client requirements
technical specifications
organisational and process goals
critical business requirements
predefined high-level acceptance criteria
project deliverables
future organisational business processes test plan
project budget timeframe.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Writing | 1.2-1.4, 2.2- 2.4 | Uses plain English; appropriate grammatical structures and specialised terminology; diagrams and flow charts; logical document structures and formatting relevant to the job role and organisation to record project deliverables and benchmarks Enters text, data and financial information into project planning tools to produce output for the project plan that is appropriate to the audience |
Oral Communication | 1.1, 1.4, 1.5, 3.1-3.3 | Uses open questioning and effective listening techniques to elicit information, clarify requirements and conduct effective negotiations Uses appropriate vocabulary, grammatical structure, voice tone, body language and reflective responses to negotiate deliverables, present project plan and gain consensus |
Numeracy | 1.1-1.4, 2.1- 2.3 | Applies mathematical calculations and financial functions relating to timelines and project budgets |
Interact with Others | 1.1, 1.4, 1.5, 3.1-3.3 | Identifies and takes steps to follow accepted communication practices and protocols Uses a limited range of accepted practices for communicating in a work environment |
Get the work done | 1.1-1.3, 1.5, 2.1, 2.2, 2.4 | Uses a combination of formal, logical planning processes and an increasingly intuitive understanding of context to identify relevant information, including strategic initiatives and resources Considers purpose, needs and limitations when selecting digital devices and applications for different tasks Uses digital technology for basic reading, recording and searching information, and for communications following routine procedures and security requirements |
Sectors
General ICT