Application
This unit describes the skills and knowledge required to plan and execute an information and communications technology (ICT) system review following implementation at a point where the system has been operational for some time.
It applies to individuals working in a range of ICT development roles in small to medium enterprises (SMEs) and who are required to review the success of a project with a view to contributing to best practice for future projects.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Schedule review | 1.1 Review organisational guidelines and criteria procedures to identify system implementation results 1.2 Convert the review process into specific criteria 1.3 Contact the appropriate person to schedule timing and venue of review 1.4 Prepare work schedule for the review, based on organisational guidelines, identifying action, items and staff involved 1.5 Contact appropriate vendor and other organisations regarding support or service commitments |
2. Carry out review | 2.1 Explain the purpose of the review to stakeholders 2.2 Use techniques to obtain data on the areas under review |
3. Document and publish results | 3.1 Document and record information relating to the system review 3.2 Distribute review results and related documentation to stakeholders 3.3 Gather feedback from stakeholders about the review document 3.4 Schedule additional meetings and discuss the review findings with stakeholders 3.5 Finalise recommendations and action items from the review and distribute to appropriate person |
Evidence of Performance
Evidence of the ability to:
plan a review of a system after the implementation has been completed and has been operational for some time
carry out the review
document the results.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
identify client business domain
identify current industry accepted hardware and software products
discuss implementation process and issues
compare review techniques
identify specific project concerned
discuss role of stakeholders and the degree of stakeholder involvement in a review.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
a personal computer (PC) where software installation may be performed
use of software currently used in industry
documents detailing organisational style guide or policies
server and workstation hardware and software
an internet connection
an operational system and specifications.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 3.3 | Identifies and analyses system specific data, output and feedback containing technical terminology to identify system implementation results |
Writing | 1.2, 1.4, 2.2, 3.1, 3.5 | Uses plain English and appropriate questioning strategies, avoiding loaded or leading questions, when developing information gathering documentation Employs vocabulary, grammatical structures, appropriate terminology, formatting and structure relevant to the specific task and organisation to develop review criteria, create a schedule and produce reports |
Oral Communication | 1.1, 1.3-1.5, 2.1, 2.2, 3.3-3.5 | Uses plain English to articulate review and scheduling requirements, and applies effective listening and questioning techniques to elicit data and feedback Participates in a verbal exchange of ideas/solutions and uses detailed and clear language to clarify and present information according to requirements and audience |
Interact with others | 3.2, 3.5 | Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role |
Navigate the world of work | 1.1, 1.4 | Complies with explicit organisational policies and procedures |
Get the work done | 1.1, 1.4, 2.2, 3.3-3.5 | Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency Understands the purposes, specific functions and key features of common digital systems and tools, and operates them effectively to complete routine tasks Initiates standard diagnostic procedures when responding to familiar and unfamiliar problems within immediate context |
Sectors
General ICT