ICTICT416
Contribute to the development of strategic plans


Application

This unit describes the skills and knowledge required to participate in the planning process and to contribute to the development of strategic plans.

It applies to individuals who work in a senior capacity within small-to-medium enterprises (SMEs) and are competent in a wide range of general information and communications technologies (ICT).

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan for strategy

1.1 Participate in planning committee and clarify roles of people involved in process

1.2 Participate in identifying issues that the planning process should address

1.3 Identify information that must be collected

2. Investigate the current environment

2.1 Investigate mission and vision statements of the organisation

2.2 Investigate current internal and external environment of the organisation

3. Participate in feedback session

3.1 Identify most important issues facing the organisation, using information gathered

3.2 Undertake a review session with appropriate persons to confirm issues identified

3.3 Identify objectives and strategies for the organisation

4. Finalise and validate plan

4.1 Create a written plan to document mission, vision, issues, objectives and strategies of the organisation

4.2 Submit written plan to appropriate persons for approval

4.3 Review feedback and make alterations where appropriate

Evidence of Performance

Evidence of the ability to:

determine criteria and issues for planning process

undertake feedback session to identify issues, goals and outcomes that meet stakeholder requirements

create a written plan documenting objectives and strategies of organisation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

outline the process of information gathering techniques

describe quality assurance practices

outline the components of the business planning process relevant to the development of strategic plans

discuss current business practices in preparing reports, particularly for contributing to the development of a strategic plan that identifies:

final expected results

details how these results will be achieved.


Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

a site and personnel where a strategic business plan may be developed

detailed information relating to current needs and project requirements of business

client expectations brief

business mission, vision statements and objectives.

Assessors must satisfy NVR/AQTF assessor requirements.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance Criteria

Description

Reading

1.2, 1.3, 2.1, 2.2, 4.3

Identifies, analyses and evaluates a range of online and written complex texts to obtain organisational and industry information relevant to strategic planning

Writing

4.1, 4.3

Integrates information and ideas from a number of sources, using correct grammar and spelling, specialised and cohesive language, and appropriate document structures to produce reports

Oral communication

1.1-1.3, 2.1, 2.2, 3.2, 4.2

Elicits the view and opinions of others by using effective listening and questioning techniques, appropriate tone, style and body language, and by giving reflective responses

Participates in a verbal exchange of ideas/solutions and uses detailed and clear language to clarify and present information

Navigate the world of work

2.1

Recognises and responds to both explicit and implicit protocols within familiar work contexts, and appreciates the importance of identifying and responding to protocols in new situations

Interact with others

4.2

Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience

Get the work done

1.1-1.3, 2.1, 2.2, 3.1, 3.3, 4.1

Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer term operational and strategic goals

Makes a range of critical and non-critical decisions in various situations, taking a range of constraints into account


Sectors

General ICT