Application
This unit describes the skills and knowledge required to consider a variety of potential process re-engineering strategies and to make appropriate selections for implementation in an organisation.
It applies to individuals who are senior information and communications technology (ICT) staff required to implement system redesign, and administer and manage ICT support in small-to-medium enterprises (SMEs).
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop process re | 1.1 Research and determine target process for re-engineering action 1.2 Develop process re-engineering plan 1.3 Determine and document strategic importance of process 1.4 Establish and document performance standards and benchmarks for new process 1.5 Seek feedback and suggestions from client on proposed process re-engineering |
2. Implement process re-engineering strategies | 2.1 Compare suggestions with process re-engineering plan to determine suitability for business requirements 2.2 Incorporate suggestions where appropriate 2.3 Implement new process into business structure and leave sufficient scope for changing capacity or upgrades |
3. Monitor organisational context | 3.1 Monitor new process to measure performance levels 3.2 Determine and document benefits of the new process to the business 3.3 Identify and document training needs for staff 3.4 Analyse cultural and political impact of the new process 3.5 Document new process and disseminate information to appropriate person |
Evidence of Performance
Evidence of the ability to:
develop and document a re-engineering process that supports organisational objectives
take into consideration the complex interdependencies between organisational and external drivers
implement a re-engineering process
monitor and analyse the impact of the process in the organisation.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
discuss business case preparation process and how it can be applied to developing organisational strategies
identify and summarise relevant laws and standards as they apply to process re-engineering strategies, including:
benchmarks
copyright
intellectual property
ethics
cultural and political diversity
outline the impact that new processes may have on an organisation
outline procedures relating to consulting internally and externally.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
a process re-engineering plan
analysis software
e-business models
modelling software
an organisational strategy
an organisational structure and culture
a personal computer (PC)
stakeholder analysis.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.2-1.4, 2.1, 3.2, 3.4 | Identifies, analyses and evaluates complex online and hard copy documentation containing specific terminology, diagrams and numerical information to develop process re-engineering strategies and determine the benefits and impact of the process on the business |
Writing | 1.2-1.5, 2.2, 3.2, 3.3, 3.5 | Uses plain English, appropriate grammatical structures and terminology, diagrams and flow charts, numerical information, and formatting and document structure relevant to the job role and organisation |
Oral Communication | 1.1, 1.5, 2.3, 3.1, 3.3, 3.5 | Articulates implementation requirements and strategies clearly, using appropriate tone, style, body language and reflective responses Uses effective listening and questioning techniques to elicit feedback and to ensure understanding of the implementation process has occurred |
Numeracy | 1.4, 3.1 | Interprets and analyses numerical and budgetary information, and applies mathematical calculations to evaluate the benefits of the process re-engineering on the business |
Navigate the world of work | 1.4, 2.1, 3.5 | Contributes to roles and responsibilities of self and others Modifies or develops organisational policies and procedures to comply with legislative requirements and organisation goals |
Interact with others | 1.5, 3.3-3.5 | Selects, implements and seeks to improve protocols governing communications to clients and co-workers in a range of work contexts Elicits feedback and provides feedback to others in order to improve self or workgroup behaviours |
Get the work done | 1.1-1.4, 2.1-2.3, 3.1-3.5 | Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness Monitors progress of plans and schedules, and reviews and changes them to meet new demands and priorities Applies systematic and analytical decision making processes for complex and non-routine situations Investigates new and innovative ideas as a means to continuously improve work practices and processes through consultation and formal and analytical thinking Uses and investigates new digital technologies and applications to manage and manipulate data and communicate effectively with others in a secure and stable digital environment |
Sectors
General ICT