Select new technology models for business


This unit describes the skills and knowledge required to identify opportunities for using new technology to support and enable efficient models of business.

It applies to individuals who work as senior information and communications technology (ICT) staff in a range of areas and who are required to research innovative approaches to meeting business requirements.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify processes to be improved by the application of a new business model

1.1 Map existing process flow against relevant performance standards in order to identify areas that may need improvement

1.2 Outline emerging models and processes

1.3 Identify changes in the technological, client and supply chain environment

1.4 Document changes identified and submit to appropriate person for review

2. Appraise existing models

2.1 Analyse existing business models

2.2 Investigate business models in use in other similar businesses

2.3 Identify and determine relevance of business models in use and under development in other industry sectors

2.4 Map existing models in other parts of business supply chain

3. Research new business models

3.1 Investigate new business models to establish opportunities for improvement

3.2 Evaluate opportunities against business requirements

3.3 Prioritise and document identified opportunities

4. Select the appropriate model

4.1 Select a business model that improves the business processes

4.2 Develop performance benchmarks to measure the effectiveness of the chosen business model

4.3 Model new business process or model and collaborate with other businesses

4.4 Document the proposed business model according to business procedures

4.5 Forward appropriate document to relevant person for sign-off

Evidence of Performance

Evidence of the ability to:

identify new approaches to using technology or new technology to enable efficient models of business

determine the appropriate focus of the selected business model in order to achieve the desired performance improvement

document a new business model.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

identify benchmark selection and development

discuss business process design and include:

case diagrams

business process model and notation

activity diagrams

discuss business-to-business and business-to-customer interface and liaison

identify relevant copyright and intellectual property issues

discuss the current technical environment

outline methods for the determination of the impact of technological change

summarise the principles of an electronic commerce modelling language (ECML)

interpret environmental scanning

interpret design specifications

outline modelling methodology

discuss value and supply chain management

outline website architecture.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

business systems

analysis software

modelling software

business requirements

current industry news, forums, lists and chat rooms

user analysis

supply and value chain analysis.

Assessors must satisfy NVR/AQTF assessor requirements.

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.


Performance Criteria



1.1, 1.3, 2.1-2.3, 3.1, 3.2

Identifies, analyses and evaluates complex text, diagrams, business models and statistical and financial information


1.1, 1.2, 1.4, 2.4, 3.3, 4.2-4.4

Integrates information and ideas from a number of sources, utilising appropriate information ICT modelling tools, and specialised and cohesive language and document structures

Oral Communication

1.1, 1.3, 2.1-2.3, 3.1, 3.2, 4.3, 4.5

Elicits and evaluates information using effective listening and questioning techniques.

Uses simple and relevant language to obtain information, confirm understanding, liaise with the client and appropriate person, and obtain feedback


1.1, 1.4, 2.1, 2.2, 2.4, 3.2, 3.3, 4.2, 4.3

Interprets and analyses a range of statistical and financial data relating to business models to analyse the current model, identify current and future needs, and develop new technology models

Navigate the world of work

1.1, 3.2, 4.4

Recognises and responds to both explicit and implicit protocols within familiar work contexts

Interact with others

1.4, 4.5

Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience, and monitoring impact

Get the work done

1.1, 1.3, 2.1-2.4, 3.1-3.3, 4.1-4.3

Uses systematic analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against organisational requirements

Uses and investigates new digital technologies and applications to manage and manipulate data, and communicate effectively with others in a secure and stable digital environment


General ICT