ICTICT509
Gather data to identify business requirements


Application

This unit describes the skills and knowledge required to identify, analyse and document business requirements.

It applies to individuals working as systems analyst developers and project team leaders, and managers responsible for gathering data to identify business requirements.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify key information sources

1.1 Identify information repositories across the business

1.2 Review current organisational documentation

1.3 Develop critical questions to elicit information from key stakeholders using a mixture of open and closed questions

2. Gather data

2.1 Use a wide range of information gathering techniques

2.2 Review reports and other data sources for business information

2.3 Confirm with stakeholders business critical factors relating to current and future directions of the organisation

3. Prepare data analysis for review

3.1 Analyse group and individual responses to clearly define business priorities

3.2 Document data analysis for review according to organisational standards

Evidence of Performance

Evidence of the ability to:

identify sources and gather information pertinent to the business requirements

review and analyse business requirements based on business strategy and current and future directions

confirm the business critical factors with stakeholders

prepare data for review

document data analyse for review according to organisational standards.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

define the client business domain, so that the business needs are understood by project team and client

describe the current industry accepted hardware and software products, general features and capabilities suited to the project

outline the role of stakeholders and the degree of involvement in the process

specify quality assurance practices required when determining the requirements

examine the system's current hardware, software and communication functionality.


Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to a project brief and business documentation.

Assessors must satisfy NVR/AQTF assessor requirements.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance Criteria

Description

Reading

1.1, 1.2, 2.1-2.3, 3.1

Identifies, analyses, evaluates and applies complex online and hard copy documentation containing specific terminology, diagrams and numerical information to identify business requirements

Writing

1.3, 2.1, 3.2

Uses plain English and appropriate questioning strategies, avoiding loaded or leading questions, when developing information gathering documentation

Uses vocabulary, grammatical structures, terminology, diagrams, numerical information, formatting and structure relevant to the job role and organisation to document the analysis

Oral Communication

1.1, 2.1-2.3

Articulates research and resource requirements clearly and directs discussions to elicit the views and opinions of others by using effective listening and open questioning techniques

Uses a range of verbal responses and makes comparisons that show an understanding of topics and concepts

Numeracy

1.2, 2.2, 2.3, 3.1

Interprets numerical information and applies mathematical calculations and financial functions to analyse financial information

Navigate the world of work

1.2, 3.2

Recognises and responds to both explicit and implicit protocols within familiar work contexts and appreciates the importance of identifying and responding to protocols in new situations

Get the work done

1.1, 2.1- 2.3, 3.1

Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences and consider implementation issues


Sectors

General ICT