ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate current business strategy

1.1 Analyse current strategic plan of the organisation to understand the industry environment and current organisational goals

1.2 Compare information related to current operational practices and the strategic plan to determine possible ICT gaps and improvement opportunities

1.3 Report information regarding the effect of ICT developments to an appropriate person

2. Evaluate effect of changes

2.1 Review information on current ICT systems supported by the organisation

2.2 Compare and document advantages and disadvantages of current and proposed ICT systems

2.3 Determine the objectives and implications of introducing changes

2.4 Document findings and forward to appropriate person for feedback

3. Develop action plans

3.1 Develop plans to implement proposed changes according to organisational policy and procedures

3.2 Document action plans, ensuring that standards, targets and implementation methods are detailed

3.3 Forward documentation to appropriate person for feedback and approval

Skill

Performance Criteria

Description

Reading

1.1, 1.2, 2.1, 2.2

Reviews, analyses and evaluates complex online and hard copy documentation containing ICT specific terminology, diagrams and numerical information to determine ICT gaps and improvement opportunities

Writing

1.3, 2.2, 2.4, 3.1, 3.2

Uses plain English, together with vocabulary, grammatical structures, terminology, diagrams, numerical information, formatting and structure relevant to the job role and organisation

Oral Communication

1.3, 2.3, 3.1

Uses plain English, translating technical terminology when necessary, to communicate with a range of personnel and determine objectives, articulate ideas and requirements, and develop plans

Elicits information using effective listening and questioning techniques

Numeracy

1.1, 1.2, 2.2, 2.3, 3.1

Interprets numerical data and applies mathematical calculations to assess the financial implications of introducing changes

Navigate the world of work

1.1, 3.1

Takes full responsibility for following policies, procedures and legislative requirements, and identifies organisational implications of new legislation or regulation

Seeks to improve policies and procedures to better meet organisational goals

Interact with others

1.3, 2.4, 3.3

Selects, implements and seeks to improve protocols governing communications to clients and co-workers in a range of work contexts

Collaborates with others sharing information to build strong work groups and avoid behaviours that are not conducive to a productive environment

Get the work done

1.1-1.3, 2.2, 2.3, 3.1

Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness

Applies systematic and analytical decision making processes for complex and non-routine situations

Investigates new and innovative ideas as a means to continuously improve work practices and processes through consultation and formal and analytical thinking

Uses and investigates new digital technologies and applications to manage and manipulate data and communicate effectively with others in a secure and stable digital environment