Application
This unit describes the skills and knowledge required to analyse traditional business processes to identify and implement business opportunities for innovation and reform.
It applies to individuals in senior information and communications technology (ICT) roles within organisations, in the areas of knowledge management and systems development, who are responsible for analysing, identifying and coordinating relevant ICT business solutions to meet given organisational goals.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Compare the business with competitor businesses | 1.1 Investigate information on business markets, customers and methods of doing business 1.2 Analyse and compare the current market for the business and the customer base with typical business markets and customers 1.3 Analyse and contrast current business relationships, business processes and methods of doing business with e-facilitated businesses |
2. Identify business opportunities for innovation and reform | 2.1 Investigate innovation and reform of aspects of the business through business strategies 2.2 Assess opportunities for their compatibility with business goals and objectives, and conduct a cost-benefit analysis for each 2.3 Evaluate the degree of likely change and the ramifications for the business and its culture for each opportunity 2.4 Conduct a risk management analysis and formulate a plan for dealing with contingencies according to organisational requirements 2.5 Rank opportunities in terms of their viability and applicability to the organisation 2.6 Include opportunities for innovation in the organisation's business strategy and prioritise them for implementation |
3. Implement innovation | 3.1 Redesign aspects of the business in an innovative manner using online technologies according to the organisation's business strategy 3.2 Integrate innovation into the business and monitor to gauge usefulness and maximise implementation 3.3 Review business innovation in consultation with users and make recommendations for improvement or further innovation |
Evidence of Performance
Evidence of the ability to:
define the organisation’s strategic directions
develop innovations to assist the business
produce a cost-benefit analysis of suggested innovations
develop an implementation plan for the innovations.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
outline the culture of the business versus traditional business models
identify internal and external sources of information
outline legal, ethical and security issues relating to business strategies
outline records management principles
identify relevant legislation from levels of government that effect business operation, especially regarding workplace health and safety (WHS) and environmental issues, equal opportunity, industrial relations and anti-discrimination
outline the structure of the business.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
a range of business documents covering vision, mission statements and strategic directions
a site where business opportunities for innovation may be implemented.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1 | Identifies, analyses and evaluates complex textual information to obtain information relevant to the organisation and the development of the innovative reforms |
Writing | 3.3 | Integrates information and ideas from a number of sources, utilising appropriate strategic planning and business innovation tools, specialised and cohesive language and formal document structures to meet the varied requirements of the organisation and the stakeholders |
Oral Communication | 3.3 | Elicits the views and opinions of others and obtains information by using effective listening and probing open questioning techniques Participates in a verbal exchange of ideas/solutions and uses detailed and clear language to clarify and present information according to requirements and audience Articulates requirements and strategies clearly, using appropriate tone, style, body language and reflective responses |
Numeracy | 2.2 | Uses a range of statistical, mathematical and financial calculations and functions to interpret numerical data relating to cost-benefit analysis and risk and time constraints, and to monitor implementation of the reform |
Navigate the world of work | 2.4 | Recognises and responds to both implicit and explicit protocols within familiar work contexts and appreciates the importance of identifying and responding to protocols in new situations |
Get the work done | 1.1-1.3, 2.1-2.6, 3.1, 3.2 | May operate from a broad conceptual plan, developing the operational detail in stages, regularly reviewing priorities and performance during implementation, identifying and addressing issues Uses analysis, lateral thinking, experience and knowledge to address complex problems Reflects on the ways in which variables impact on decision outcomes Considers the strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and enhance or reduce risks |
Sectors
General ICT