Application
This unit describes the skills and knowledge required to evaluate existing knowledge management processes, identify barriers to capturing knowledge, and to develop new strategies.
It applies to individuals who work in senior management positions and lead the analysis, implementation and management of emerging, and converging, information and communications technology (ICT), as they are integrated into the business process to support the organisational strategic goals.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Critically analyse existing knowledge management systems | 1.1 Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources 1.2 Differentiate between knowledge management and information management systems within the organisation 1.3 Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards 1.4 Identify the need for improvements in the organisation's strategic use of knowledge |
2. Evaluate the knowledge management options | 2.1 Investigate the barriers to capturing knowledge within the organisation 2.2 Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation 2.3 Review the investigations into incentives and reward systems to support knowledge management 2.4 Ensure that the required processes for maintaining an integrated knowledge management system are considered 2.5 Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation |
3. Develop a knowledge-management strategy | 3.1 Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge 3.2 Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget 3.3 Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle 3.4 Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement 3.5 Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy |
Evidence of Performance
Evidence of the ability to:
critically analyse and document, the effectiveness of existing knowledge management systems
research the knowledge management options in the marketplace
recommend an approach that meets the organisational needs
develop a knowledge management strategy.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
summarise management concepts, processes and trends
review and interpret relevant organisational policies, and legislation, that affect business operations
research and summarise, both internal and external sources of information
recognise the legal, ethical and security issues relating to knowledge management
explain organisational change-management theory and methods
discuss records management and database-management principles as they relate to knowledge management, particularly metadata.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology industry (ICT), and include access to:
a workplace of sufficient complexity, to enable the required level of analysis to be carried out in relation to:
current business processes
existing knowledge management systems
the organisational culture
relevant enterprise strategic documentation, including:
strategic planning
financial
ICT infrastructure
organisational objectives and policies.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 3.1, 3.3, 3.4, 3.5 | Identifies and reviews a wide variety of complex textual information, sourced from organisational documentation, electronic meeting places, communities of practice, the organisational knowledge bank and ICT vendors |
Writing | 2.5, 3.1 | Selects a formal document structure, organisational style and format, and subject-specific language, grammar and terminology, to develop organisational documentation |
Oral Communication | 1.1-1.4, 2.1-2.5, 3.1-3.5 | Uses effective listening and open questioning techniques, to elicit the view and opinions of others, and to obtain information Participates in a verbal exchange of ideas and solutions, and uses detailed and clear language to clarify and present information, according to the audience Uses the correct grammatical structures, specialised language, appropriate tone, pitch and body language, to achieve precise meaning when articulating requirements |
Numeracy | 1.1, 1.3, 2.1, 2.5, 3.1, 3.2, 3.3, 3.4, 3.5 | Uses a range of mathematical and financial calculations and functions, together with the appropriate software tools, to interpret and develop numerical and financial reports, relating to costing and budgets |
Navigate the world of work | 1.3, 3.5 | Monitors adherence to organisational policies and procedures, and considers own role in terms of a contribution to the broader goals of the work environment |
Get the work done | 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 3.3, 3.4, 3.5 | Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences and consider implementation issues, and contingencies Takes responsibility for high-impact decisions in complex situations involving many variables and constraints May use formal analytical and lateral thinking techniques for identifying issues, generating and evaluating possible solutions Plays with possibilities as an integral part of work, identifying principles, concepts and features of new perspectives and ideas Considers the strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and reduce risks |
Sectors
General ICT