Application
This unit describes the skills and knowledge required to install, configure and support a desktop or workstation operating system in a networked environment.
It applies to individuals with competent technical skills employed in information and communications technology (ICT) support roles.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare to install a desktop operating system | 1.1 Prepare for work according to site specific safety requirements and enterprise work health and safety (WHS) processes and procedures 1.2 Obtain desktop applications and features from appropriate person 1.3 Review required installation options and file systems 1.4 Determine and apply knowledge of licensing, hardware and system requirements 1.5 Analyse data migration requirements 1.6 Backup local data in preparation for installation 1.7 Arrange access to site and advise client of deployment and potential down times |
2. Install desktop operating system | 2.1 Install or upgrade desktop operating system using appropriate installation or update method 2.2 Install desktop applications according to identified requirements 2.3 Configure network settings to connect workstation to network 2.4 Patch the operating system and applications to ensure maximum security and reliability 2.5 Restore local data to new workstation |
3. Configure desktop environment | 3.1 Configure hardware devices 3.2 Administer user environment 3.3 Create file and directory structure using appropriate administration and system tools 3.4 Configure access to external data 3.5 Configure desktop applications according to business requirements |
4. Operate command line interface | 4.1 Open a command line interface 4.2 Run commands and scripts from the command line interface 4.3 Manipulate files using the command line |
5. Configure desktop security | 5.1 Modify default user settings to ensure that they match organisational security policies 5.2 Modify file and directory ownership and permissions to ensure data security requirements are met 5.3 Ensure password security 5.4 Check appropriate legal notices are displayed at logon 5.5 Implement security options for network protocols 5.6 Configure security settings for desktop applications according to business requirements |
6. Monitor and test the desktop | 6.1 Test desktop environment to ensure that client, functionality and performance requirements have been met 6.2 Analyse and respond to diagnostic information 6.3 Use troubleshooting tools and techniques to diagnose and correct desktop problems 6.4 Document the desktop environment, according to organisational policy |
Evidence of Performance
Evidence of the ability to:
install and configure a desktop operating system
attach the desktop to the network
configure the desktop operating system, including user accounts, file and print services, and security
perform backup and recovery
update operating system and software
monitor and troubleshoot the desktop environment.
Candidates should demonstrate competency in at least TWO different desktop operating systems.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
outline the features of current desktop operating systems, applications, compatibility issues and the resolution procedures
summarise the configuration requirements of a desktop environment, including:
command line interface and scripts
controlling the boot process
error logging and reporting
file naming conventions related to selected operating system
network protocols and transmission control protocol or internet protocol (TCP/IP) network connectivity
operating systems and their functions, including file system, memory management and process scheduling
printer driver and queue management
process or task management, including process termination
tools available for remote assistance and administration
troubleshooting tools and techniques, including network diagnostic utilities
user account, group and password administration and guidelines for selecting a secure password
explain file system navigation and manipulation utilities, including:
edit, copy, move and search
operating system help and support utilities
summarise relevant work health and safety (WHS) and regulatory requirements for desktop operators.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the network industry, and include access to:
a site where server installation may be conducted
relevant server specifications, including:
cabling
local area network (LAN)
diagnostic software
switch
client requirements
wide area network (WAN) service point of presence
desktop workstations
relevant regulatory documentation that affects installation activities.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.4, 3.5, 5.1, 5.4, 5.6, 6.4 | Recognises and interprets technical material, organisational policy and regulatory information to determine job requirements |
Writing | 6.4 | Prepares written reports and workplace documentation that communicate information clearly and effectively |
Oral Communication | 1.2, 1.7 | Articulates clearly using specific and relevant language suitable to audience to convey important information Uses listening and questioning techniques to confirm understanding |
Numeracy | 1.5, 6.2 | Analyses numerical test measurements to evaluate workstation performance |
Navigate the world of work | 1.1 | Appreciates the implications of legal and regulatory responsibilities related to own work |
Get the work done | 1.1, 1.3-1.6, 2.1- 2.5, 3.1-3.5, 4.1-4.3, 5.1-5.3, 5.5, 5.6, 6.1-6.3 | Uses logical planning processes and an increasingly intuitive understanding of context to identify relevant information to plan business operating system requirements Reflects on the ways in which digital systems and tools are used, or could be used, to achieve work goals, and begins to recognise strategic and operational applications Uses familiar digital systems and tools to access organise, analyse and display relevant information Recognises and takes responsibility for addressing predictable and some less predictable problems in familiar work contexts |
Sectors
Networking