Application
This unit describes the skills and knowledge required to plan, manage and support the installation of new or upgraded software to networked computers according to vendor and organisation specifications.
It applies to individuals involved in installing, configuring, maintaining and supporting software, such as network administrators and network support staff.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine operating system and software and hardware requirements | 1.1 Assess client software and licensing requirements, considering compatibility with existing application software and operating system 1.2 Assess hardware requirements 1.3 Analyse requirements against local area network (LAN), wide area network (WAN), and wireless networks within organisational guidelines 1.4 Evaluate client requirements according to organisational guidelines, corporate purchasing procedures and budget |
2. Obtain deployment software to automate deployment | 2.1 Evaluate deployment software according to client requirements and organisational guidelines 2.2 Contact vendors and obtain technical specifications, including support arrangements and licensing 2.3 Acquire software and licences according to organisational procedures 2.4 Store software licences and manuals according to organisational guidelines |
3. Automate installation of operating system via network | 3.1 Plan and deploy operating system according to appropriate vendor installation procedures, with minimal disruption to network and clients 3.2 Configure and test installation to ensure that it meets client needs and vendor specifications 3.3 Install updates and patches |
4. Automate installation of software packages via network | 4.1 Plan and deploy software packages according to appropriate vendor installation procedures, with minimal disruption to network and clients 4.2 Configure and test installation to ensure that it meets client needs and vendor specifications 4.3 Install updates and patches |
5. Test and sign off | 5.1 Test installed operating system and software for error-free performance, identifying and resolving problems 5.2 Determine and document security and licensing issues 5.3 Obtain client evaluation and feedback to ensure that client requirements have been met |
Evidence of Performance
Evidence of the ability to:
identify client software requirements
plan and deploy automatic installation of operating system and software
configure and test installation, ensuring client needs are met.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
summarise network protocols and operating systems, including:
transmission control protocols (TCP)
internet protocols (IPs)
network applications
describe organisational contracting procedures and responsibilities
outline software licensing requirements and documentation
explain current industry standards related to software deployment, including:
deployment software configuration
configuration of automated deployment processes
operating system deployment
software package deployment
troubleshooting deployment processes.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the network industry, and include access to:
a site or prototype where deployment processes may be implemented
a live network
software tools to support implementation of deployment processes
technical documentation and installation manuals
organisational guidelines.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.4, 2.1, 2.3, 2.4, 3.1, 3.2, 4.1, 4.2 | Recognises and interprets technical, licensing and organisational information to determine business requirements |
Writing | 1.3, 5.2 | Develops material for a specific audience, using clear and detailed language in order to convey explicit information |
Oral Communication | 2.2, 5.3 | Uses active listening, observational and questioning techniques in order to identify information and confirm, clarify or revise understanding Uses specific and relevant language to obtain information to determine job requirements |
Numeracy | 1.4 | Uses mathematical formulas and calculations to estimate and plan costs according to business budgets |
Navigate the world of work | 1.1, 1.3, 1.4, 2.1-2.4, 5.2 | Appreciates the implications of legal and regulatory responsibilities related to own work |
Get the work done | 1.1-1.4, 2.1, 2.3, 2.4, 3.1-3.3, 4.1-4.3, 5.1 | Determines job priorities, resources and equipment, and works logically and systematically Understands the purposes, specific functions and key features of common digital systems and tools, and operates them effectively to complete routine tasks Uses analytical processes to respond to deployment and configuration issues in the immediate work context Automatically implements standard procedures for routine decisions |
Sectors
Networking