ICTNWK501
Plan, implement and test enterprise communication solutions


Application

This unit describes the skills and knowledge required to manage deployment and administration of an enterprise messaging environment.

It applies to individuals working as information and communications technology (ICT) professionals who configure and deploy software to supply mail, collaboration and messaging services in an enterprise environment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan, implement and test an enterprise email solution

1.1 Plan implementation to provide mail services to meet business requirements

1.2 Prepare existing network for mail server installation

1.3 Install and configure mail servers

1.4 Configure users, mailboxes, address lists, distribution lists and user constraints

1.5 Configure mail-client access

1.6 Configure message integrity and anti-spam, antivirus and anti-phishing measures

1.7 Configure message transport to deliver mail within and outside enterprise

1.8 Monitor mail system performance

1.9 Implement measures to provide high availability and data recovery

1.10 Test functionality

2. Plan, implement and test remote access to email

2.1 Plan remote access to mail

2.2 Configure mail system to provide remote access

2.3 Test remote mail access

3. Plan, implement and test an enterprise web portal or content management solution

3.1 Plan namespace and server roles, and deploy web portal or content management software

3.2 Configure access and security

3.3 Configure network infrastructure

3.4 Manage design and customisation of portal and related services

3.5 Monitor performance and logs

3.6 Implement measures to provide high availability and disaster recovery

3.7 Test functionality

4. Plan, implement and test business collaboration tools

4.1 Plan namespace and server roles, and deploy business collaboration software

4.2 Configure access and security

4.3 Configure network infrastructure

4.4 Customise to meet business requirements

4.5 Monitor performance and logs

4.6 Implement measures to provide high availability and disaster recovery

4.7 Test functionality

Evidence of Performance

Evidence of the ability to:

plan and implement an enterprise mail system

plan and implement an enterprise web portal or content management system

design and implement business collaboration tools

configure network, servers and application software to provide optimal performance, meet security requirements and avoid known conflicts

configure applications to meet customisation requirements

monitor and test the performance of aspects of the solution.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

identify and describe the features of a mail server application

describe business collaboration tools

explain the purpose and use of web portal or content management software

outline the importance of administering database servers to support portal applications

describe the key principles of data protection, including:

backup and restoration

firewall configuration

security and authentication practices

describe the important features of administering a network, including:

load balancing for applications

server or directory administration

infrastructure

web server administration.


Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the network industry, and include access to:

site where server applications can be installed

networked servers

workstations

switch

wide area network (WAN) service point of presence.

Assessors must satisfy NVR/AQTF assessor requirements.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance Criteria

Description

Reading

4.5

Gathers, interprets and analyses technical documentation to test and implement business tools successfully

Numeracy

1.10, 3.5

Selects and interprets mathematical information that may be partly embedded in a range of familiar and less familiar tasks to evaluate performance and interoperability of communication services

Get the work done

1.1-1.10, 2.1-2.3, 3.-3.4, 3.6, 3.7, 4.1-4.4, 4.6, 4.7

Uses a combination of formal, logical planning processes and an increasingly intuitive understanding of context to plan, design and implement a communications solution

Reflects on the ways in which digital systems and tools are used, or could be used, to achieve work goals and begins to recognise strategic and operational applications

Uses specialised software to ensure a business can engage with geographically distributed team members in virtual environments

Initiates standard procedures when responding to a predictable range of network and software compatibility problems


Sectors

Networking