Application
This unit describes the skills and knowledge required to determine the best information and communications technology (ICT) solution and facilitate its implementation.
This unit applies to individuals who are required to assess and validate business processes, organisational structures, outsourcing agreements, software applications, and any other component of the solution to ensure that the overall solution delivers maximum value to stakeholders.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Assess proposed solution | 1.1 Rank solution options on business value, and advantages and disadvantages of alternatives 1.2 Generate and consider solution options and additional capabilities |
2. Allocate requirements | 2.1 Allocate requirements to solution components to maximise business value 2.2 Facilitate allocation of requirements to a specific project release, phase or iteration |
3. Assess organisational readiness | 3.1 Conduct cultural assessment 3.2 Conduct operational or technical assessment 3.3 Perform stakeholder impact analysis |
4. Define transition requirements | 4.1 Evaluate old system actual data and metadata 4.2 Develop options for managing ongoing work during transition to the new solution 4.3 Participate in organisational change management recommendations or processes as required |
5. Validate solution | 5.1 Investigate defective solution outputs 5.2 Assess defects and issues |
6. Evaluate solution performance | 6.1 Realise value delivered by the solution 6.2 Validate solution metrics 6.3 Decide solution replacement or elimination |
Evidence of Performance
Evidence of the ability to:
categorise benefits and disadvantages of various solution options
assess cultural impact of different solutions
compare transition requirements between solutions
analyse output variances between solutions
remove inappropriate solutions from list
recommend remaining solutions in priority order
validate solutions
confirm solution metrics and evaluate the solution.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe the impact of the business environment with regard to proposed information and communications technology (ICT) solutions
describe and implement techniques for assessing options and validating solutions
explain and apply organisational change management
outline the principles of solution performance metrics.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems analysis and design field of work, and include access to:
appropriate policies
current business analysis practices and tools
relevant legislation
special purpose tools, equipment and materials
industry software packages
reports and plans prepared for projects
portfolio of project work to be undertaken.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 3.1-3.3, 4.1, 5.1, 6.2 | Critically analyses complex documentation from a variety of sources and consolidates information relating to specific criteria to determine requirements |
Writing | 1.1, 1.2, 3.2, 3.3 | Writes, edits and proofreads documents to ensure clarity of meaning, and accuracy and consistency of information Prepares documentation that expresses ideas, explores complex issues, and is constructed logically, succinctly |
Navigate the world of work | 4.3 | Takes a lead role in the development of organisational goals, roles and responsibilities Monitors and reviews the organisation’s policies, procedures and adherence to requirements in order to implement and manage change |
Interact with others | 3.1, 4.3 | Uses a variety of relevant communication tools and strategies in building and maintaining effective working relationships Understands diversity and seeks to integrate diversity into the work context, for managing change, making decisions and achieving shared outcomes |
Get the work done | 1.1, 1.2, 2.1, 2.2, 3.1, 3.2, 4.1-4.3, 5.1, 5.2, 6.1-6.3 | Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands Gathers and analyses data and seeks feedback to improve plans and processes Addresses complex problems involving multiple variables, using formal analytical, lateral thinking techniques, experience and knowledge to focus in on the root cause Explores and incubates new and innovative ideas through unconstrained analysis and critical thinking to develop and improve the organisation’s goals |
Sectors
Systems analysis and design