Application
This unit describes the skills and knowledge required to maintain the operation of basic computer hardware and peripherals, including the replacement of consumables.
It applies to technical support individuals who, while working under a level of supervision, perform mainly routine tasks within an office environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Clean equipment | 1.1 Access and verify cleaning supplies for usability on the selected equipment 1.2 Record maintenance actions undertaken according to organisational procedures 1.3 Clean equipment according to manufacturer specifications and organisational manuals 1.4 Ensure basic work health and safety (WHS) principles and guidelines are followed |
2. Replace and maintain consumables and supplies | 2.1 Access consumables from storage points and record usage information according to organisational procedures 2.2 Replace consumables when needed and log the action undertaken 2.3 Dispose of consumables following environmental guidelines 2.4 Test equipment to ensure it is in working order at set time periods and according to organisational procedures |
3. Maintain equipment | 3.1 Establish which equipment requires maintenance 3.2 Maintain equipment according to organisational guidelines and manufacturer specifications 3.3 Document maintenance procedures performed according to organisational guidelines 3.4 Exercise care to prevent interruption of business activities during maintenance procedures 3.5 Store unused equipment devices according to manufacturer specifications and organisational guidelines |
Evidence of Performance
Evidence of the ability to:
clean equipment following manufacturer specifications and work health and safety (WHS) policy and procedures
replace and dispose of consumables according to regulations and organisational policy
test and maintain equipment in working order, following WHS procedures
record activities and actions appropriately.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
identify current industry accepted hardware and software, and manufacturer maintenance guides
describe organisational systems related to storage and retrieval of information and equipment
identify workplace health and safety principles and responsibilities, including ergonomics, work periods and breaks, and conservation techniques
identify chemical storage, control and disposal procedures.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:
a site at which equipment maintenance may be carried out
equipment currently used in industry
relevant equipment documentation that may affect maintenance activities.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 1.4, 2.1- 2.4, 3.1, 3.2, 3.5 | Integrates and evaluates a range of textual information to maintain effective methods and appropriate standards |
Writing | 1.2, 2.1, 2.2, 3.3 | Uses simple vocabulary to record information in a sequential manner for internal reference |
Oral Communication | 3.4 | Uses listening and questioning techniques to clarify schedules while maintaining business standards |
Numeracy | 2.4, 3.4 | Recognises and applies familiar measurements relating to time durations |
Navigate the world of work | 1.1-1.4, 2,1-2.4, 3.1-3.5 | Understands roles and responsibilities for task and makes basic decisions on work completion parameters in accordance with organisational procedures, WHS and environmental guidelines |
Get the work done | 1.1-1.4, 2.1-2.4, 3.1-3.5 | Plans and implements routine tasks, aiming to achieve them efficiently Makes low-impact decisions within familiar situations, based on a range of predefined or routine solutions, and evaluates the effectiveness of the outcome Understands the purposes, specific functions and key features of common digital systems and tools, and operates them effectively to complete routine tasks |
Sectors
Systems administration and support