Application
This unit describes the skills and knowledge required to ensure the system is operational prior to hand over for client use, including conducting formal testing and trials to determine whether the system satisfies its acceptance criteria.
It applies to individuals who may work under supervision but have a level of responsibility in ensuring work is planned and completed according to quality and client requirements.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Confirm system integrity | 1.1 Check functioning of the system and its components in both a stand-alone and integrated environment 1.2 Specify shortcomings or problems and create an action plan 1.3 Review action plan with client 1.4 Document system components according to standards and procedures |
2. Provide operation and maintenance guidance | 2.1 Identify and document operational issues and procedures 2.2 Discuss maintenance issues with technical support, and document outcomes 2.3 Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies 2.4 Clarify outstanding issues with client |
3. Hand over system to client | 3.1 Demonstrate installed system to client 3.2 Obtain client sign-off to confirm satisfaction and acceptance of the installed system 3.3 Discuss and confirm short-term implementation support with client 3.4 Discuss and confirm further training needs with client 3.5 Document needs and submit to appropriate person for action |
Evidence of Performance
Evidence of the ability to:
confirm system integrity prior to hand over
provide operational and maintenance guidance
hand over system to client.
Note: Evidence must be provided on at least TWO occasions.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
discuss current business practices related to preparing reports, including confirming system integrity and handing over the system
evaluate current industry accepted hardware and software products to enable candidate to optimise value of a supply contract
outline key aspects of change management systems
discuss issues relating to the client-business domain
describe a range of information gathering techniques
explain key operational procedures for ICT systems
analyse key features and processes involved in project planning, including:
constraints
guidelines
deadlines
outline key features of quality assurance practices
analyse role of stakeholders in service level agreements (SLA) and discuss degree of stakeholder involvement in determining levels of responsibility in a project
describe vendor product trend directions.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:
special purpose tools, equipment and materials
industry software packages
customer computer site and system or suitable simulated system and environment
implementation plan
people involved in hand over
project plan
service level agreements.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.3,1.4, 2.3 | Interprets and analyses numeric data and textual information containing technical terms and specifications to determine and adhere to requirements |
Writing | 1.2, 1.4, 2.1-2.4, 3.5 | Records information using required format, accurate spelling and grammar, and terminology specific to requirements Develops material containing specific requirements using clear and technical language, and organises content in a manner that supports the purpose of the document |
Oral Communication | 1.3, 2.2, 2.4, 3.1, 3.2, 3.4 | Uses clear language to explain technical information and participates effectively in verbal exchanges to clarify requirements in formal and informal situations |
Navigate the world of work | 1.1, 3.2 | Takes personal responsibility for following explicit and implicit policies, procedures and standards |
Interact with others | 1.3, 2.2, 2.4, 3.1, 3.3-3.5 | Selects and uses appropriate conventions and protocols when communicating with client and others in a range of work contexts |
Get the work done | 1.1-1.3, 2.1, 2.3, 3.2-3.4 | Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes Uses formal analytical thinking techniques for identifying issues and generating possible solutions, seeking input from others as required Uses the main features and functions of digital tools to complete work tasks |
Sectors
Systems administration and support