Application
This unit describes the skills and knowledge required to repair boot up procedures in a variety of operating systems (OS).
It applies to individuals who use technical and specialised knowledge and a systematic approach to troubleshooting and fault finding.
No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine organisation’s help desk procedures | 1.1 Review organisation’s technical support procedures 1.2 Interrogate help desk system 1.3 Liaise with client |
2. Identify OS | 2.1 Examine operating system file and root structure 2.2 Identify profile information 2.3 Explore the help structure 2.4 Observe boot process |
3. Differentiate OS | 3.1 Compare and contrast features of OS 3.2 Examine kernel file structures 3.3 Determine currency of operating system |
4. Analyse OS boot processes | 4.1 Analyse boot procedures 4.2 Evaluate associated boot files 4.3 Itemise boot procedures for different operating procedures |
Evidence of Performance
Evidence of the ability to:
review technical support procedures with client
evaluate the functionality of the operating system (OS)
differentiate the OS features, structure and currency
analyse the OS boot processes and procedures.
Note: Evidence must be provided on at least TWO operating systems.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
analyse boot processes in use
identify and analyse files required for operation
compare and contrast the key features of a range of OS.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to special purpose tools, equipment, materials and industry software packages, including:
stand-alone or networked personal computer
appropriate OS installation compact disk or recovery boot disks
drivers for connected devices
help-desk system.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 2.1, 3.2 | Interprets and analyses complex technical information from a range of sources to determine requirements and complete necessary actions |
Writing | 1.3, 4.3 | Records information in the correct format, using accurate spelling and grammar, and terminology and conventions specific to requirements |
Oral Communication | 1.3 | Participates in verbal exchanges using clear and concise language to convey and clarify complex technical information |
Numeracy | 1.2, 3.3, 4.3 | Uses mathematical equations to calculate and compare numerical data required for troubleshooting and problem solving |
Interact with others | 1.3 | Selects and uses appropriate conventions and protocols when communicating with clients in a range of work contexts |
Get the work done | 1.1,1.2, 2.1-2.4, 3.1-3.3, 4.1-4.3 | Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes Applies analytical processes to resolve technical or conceptual problems Uses main features and functions of digital tools to complete work tasks |
Sectors
Systems administration and support