Application
This unit describes the skills and knowledge required to develop and implement an incident response plan. The results of the incident response plan must be evaluated if they affect the mission of the organisation.
It applies to individuals who apply high-level technical skills and specialised knowledge to provide broad support functions in maintaining network service.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop the incident response program | 1.1 Develop the incident management policy 1.2 Identify services the incident response team should provide 1.3 Create incident response plans according to security policy and organisational goals 1.4 Develop procedures for incident handling and reporting 1.5 Create incident response exercises and red-teaming activities 1.6 Develop specific processes for collecting and protecting forensic evidence during incident response 1.7 Specify incident response staffing and training requirements 1.8 Establish the response program |
2. Implement the incident response program | 2.1 Apply response actions in reaction to security incidents according to established policy, plans and procedures 2.2 Respond to and report incidents 2.3 Assist in collecting, processing and preserving evidence according to requirements 2.4 Execute incident response plans 2.5 Execute red-teaming activities and incident response exercises 2.6 Ensure lessons learned from incidents are collected in a timely manner and are incorporated into review plans 2.7 Collect, analyse and report incident management measures |
3. Evaluate the incident response program | 3.1 Assess efficiency and effectiveness of incident response program activities and implement changes as required 3.2 Examine effectiveness of red teaming and incident response tests, training and exercises 3.3 Assess effectiveness of communication between incident response team and related internal and external organisations, implementing changes where appropriate 3.4 Identify and implement improvements based on assessments of effectiveness |
Evidence of Performance
Evidence of the ability to:
develop and document an incident response program
respond to an incident response activation and operation
evaluate the incident response.
Note: Evidence must be provided on at least TWO occasions.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
explain the key features of:
client business domain
relevant workplace procedures and legislative requirements when formulating prevention and recovery strategy
systems engineering when evaluating threats
analyse and describe:
backup methodologies
specific components of the business planning process relevant to the development of information and communications technology (ICT) business solutions
system functionality of a current business.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:
ICT business specifications
information on the security environment, including relevant laws and legislation
existing organisational security policies, organisational expertise and knowledge
possible security environment, including threats to security that are, or are held to be, present in the environment
risk analysis tools and methodologies
ICT security assurance specifications
incident scenarios.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2 | Analyses textual information and data to determine necessary actions |
Writing | 1.1, 1.3, 1.4, 1.6-1.8, 2.2, 2.6, 2.7 | Uses clear and accurate language and documentation formats appropriate to the task |
Oral Communication | 1.7, 2.2 | Uses clear and accurate language to provide and obtain information relevant to the task |
Numeracy | 1.3, 2.7 | Accurately interprets, analyses and documents numerical and technical system data Uses mathematical equations to calculate data for technical reports |
Navigate the world of work | 1.3, 1.4, 1.6, 2.1 | Works autonomously, making high-level decisions to achieve and improve organisational goals Develops and implements strategies that ensure organisational policies, procedures and regulatory requirements are met Monitors and reviews the organisations policies, procedures and adherence to legislative requirements in order to implement and manage change |
Interact with others | 1.7, 2.2, 3.3 | Uses a variety of relevant communication tools and strategies in building and maintaining effective working relationships Influences and fosters a collaborative culture facilitating a sense of commitment and workplace cohesion Understands diversity and seeks to integrate diversity into the work context for managing change, making decisions and achieving shared outcomes |
Get the work done | 1.1-1.6, 1.8, 2.1-2.4, 2.6, 2.7, 3.1-3.4 | Plans strategic priorities and outcomes within a flexible, efficient and effective context in a diverse environment exposed to competing demands Gathers and analyses data and seeks feedback to improve plans and processes Addresses complex problems involving multiple variables, using formal analytical, lateral thinking techniques, experience and knowledge to focus in on the root cause Explores new and innovative ideas to develop and improve performance |
Sectors
Systems administration and support