Application
This unit describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation.
It applies to individuals who apply technical and specialised knowledge to undertake complex support operations.
No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine organisational help desk procedures | 1.1 Review organisation’s technical support procedures 1.2 Interrogate help desk system 1.3 Liaise with client |
2. Install or upgrade a desktop OS | 2.1 Install an OS 2.2 Upgrade an existing OS 2.3 Research and implement automated OS installation techniques and procedures 2.4 Migrate files |
3. Manage and troubleshoot resource access | 3.1 Configure local resources access 3.2 Configure sharing of local resources 3.3 Assign access rights to shared resources |
4. Configure and troubleshoot hardware devices and drivers | 4.1 Determine and resolve problems with hardware resources 4.2 Research and install appropriate device drivers 4.3 Configure hardware resources 4.4 Configure device drivers |
5. Configure and troubleshoot the desktop and user environments | 5.1 Construct profiles for users 5.2 Organise shortcuts 5.3 Arrange screen management |
Evidence of Performance
Evidence of the ability to:
determine organisation operating systems (OS) requirements
install or upgrade OS
customise OS to user requirements
manage and configure hardware devices
manage and configure desktop.
Note: Evidence must be provided for at least TWO operating systems.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
explain procedures and techniques involved in the installation and upgrade of OS
explain procedures and principals involved in unattended OS installation
describe OS configuration issues that may arise with hardware and desktop environments.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:
special purpose tools, equipment and materials
industry software packages
stand-alone or networked personal computers
appropriate OS installation compact disk or recovery boot disks
drivers for connected devices
helpdesk system
OS service packs.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 2.3, 3.1-3.3, 4.2 | Interprets and analyses a range of textual information and numerical data from a range of technical sources to determine necessary actions |
Writing | 1.3 | Uses clear and precise information and numerical data in appropriate formats to convey information to clients/users |
Oral Communication | 1.3 | Uses clear and accurate language to convey technical information to clients/users |
Numeracy | 1.1, 2.3, 4.2 | Interprets and applies numerical data in source materials relevant to the activity |
Interact with others | 1.3 | Identifies and uses appropriate conventions and protocols when communicating with clients |
Get the work done | 1.2, 2.1-2.4, 3.1-3.3, 4.1-4.4, 5.1-5.3 | Accepts responsibility for planning, prioritising and sequencing complex tasks and workload Uses problem solving techniques to analyse required outcomes to manage client operating systems Uses digital technologies to manage information and communications technology (ICT) operations |
Sectors
Systems administration and support