Application
This unit describes the skills and knowledge required to apply techniques that facilitate the planning, implementation and monitoring of information and communications technology (ICT) change.
It applies to experienced individuals who provide specialised technical advice, guidance and leadership in a range of areas requiring change-management in ICT systems.
No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan ICT system changes | 1.1 Research and develop change procedures and conventions 1.2 Develop ICT change management plan 1.3 Identify key personnel responsible for change management policy and procedures 1.4 Train staff and management in change management procedures and policies 1.5 Evaluate current ICT system to determine changing user or business patterns 1.6 Identify key personnel responsible for authorising and implementing change management plan |
2. Identify technology system change needs | 2.1 Determine current ICT benchmarks 2.2 Compare identified needs against performance benchmarks to identify possible changes 2.3 Assess proposed changes to determine impact 2.4 Notify key personnel of necessary change |
3. Implement change | 3.1 Plan change schedule 3.2 Prioritise changes and allocate resources 3.3 Implement change management plan and procedures 3.4 Involve stakeholders in the implementation process 3.5 Capture new performance benchmarks to measure changes 3.6 Ensure appropriate liaison methods are used 3.7 Identify training requirements 3.8 Notify stakeholders of change |
4. Monitor and review implementation | 4.1 Measure change performance against new benchmarks 4.2 Submit performance results to stakeholders 4.3 Obtain sign-off on changes 4.4 Provide appropriate documentation and reporting |
Evidence of Performance
Evidence of the ability to:
identify and plan information and communications technology (ICT) system changes
implement, monitor and review ICT system changes, including:
applying guidelines and policies to the change management process
maintaining appropriate version control
maintaining compliance with existing accessibility and other policies.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
discuss key change management principles
compare and contrast key functions and features of current information technology systems
describe internet and internetworking architecture
explain principles and structure of performance benchmarking
analyse server access security procedures and general security issues relating to a particular operating system
discuss methods of communicating change to stakeholders.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:
special purpose tools, equipment and materials
industry software packages
international standards
operational data from an organisation
needs analysis data
organisational planning guidelines
version control guidelines.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 2.1, 2.2 | Interprets and analyses a range of textual information and numerical data from a range of technical sources to determine necessary actions |
Writing | 1.1, 1.2, 2.4, 3.8, 4.2, 4.4 | Uses clear and accurate language and documentation formats appropriate to different audiences/purposes to convey technical and non-technical information |
Oral Communication | 1.4, 2.4, 3.4, 3.8 | Uses inclusive and collaborative techniques to share, promote and convey information about new systems and changes to a range of personnel |
Numeracy | 1.5, 2.2, 3.1, 3.5, 4.1, 4.4 | Uses mathematical equations to calculate and compare numerical data against benchmarks and to plan and organise schedules |
Navigate the world of work | 3.3, 3.6, 4.3 | Takes a lead role in the development and facilitation of change management in an ICT environment |
Interact with others | 1.4, 2.4, 3.4, 3.6, 3.8, 4.2, 4.3 | Uses a variety of relevant communication tools and strategies in building and maintaining effective working relationships |
Get the work done | 1.2, 1.3, 1.5, 1.6, 2.1-2.3, 3.1-3.3, 3.5, 3.7, 4.1, 4.4 | Plans strategic priorities and outcomes within a flexible, efficient and effective context in a diverse environment exposed to competing demands Addresses complex problems involving multiple variables, using formal analytical, lateral thinking techniques, experience and knowledge Uses digital technologies to manage business operations and actively investigates new technologies for strategic and operational purposes |
Sectors
Systems administration and support