This unit is relevant to installers who operate or are establishing a business employing support staff or installers. It may also apply to a business that uses subcontractors.

It does not apply to novice installers and would not be appropriate in a pre-employment training program.

ELEMENT

PERFORMANCE CRITERIA

1. Recruit employees

1.1. Define and document employeeroles

1.2. Locate and tap sources of employees

1.3. Evaluate and select candidates for employment based on documented employee roles

1.4. Provide induction to employees

2. Manage employees

2.1. Assign work to employees in line with employee roles

2.2. Develop a strategy for retention of employees with rewards and incentives

2.3. Apply a payroll operation

2.4. Maintain and manage employee on-costs using a manual or computer-based system

2.5. Monitor and evaluate employee performance against business policies and standards

3. Promote the business

3.1. Identify growth opportunities for the business

3.2. Design and develop advertising material to stimulate growth of the business, including evaluating the process for establishing a website

3.3. Research the availability of a network to promote the business

4. Maintain compliance

4.1. Research and identify compliance requirements for the business

4.2. Develop and implement procedures to ensure compliance

4.3. Implement a system to monitor compliance

4.4. Implement actions to improve compliance performance

Required skills

communication skills to relate to customers, employees and contractors

literacy skills to:

develop plans using a set format

interpret business reports

problem solving skills to address common business problems

numeracy skills to check and interpret financial information

technical skills to:

deliver contracting services within timelines and budgets

manage human resources within the limits of a small contracting business

manage telecommunications work

Required knowledge

Commonwealth, state, territory and local government legislative requirements relating to business operation:

anti-discrimination

environmental issues

equal employment opportunity

industrial relations

occupational health and safety (OHS)

compliance requirements within the limits of an installation service business

OHS responsibilities and procedures

sources of advice and specialist services

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

recruit employees and document roles

maintain payroll management records

promote business by identifying growth opportunities and advertising

monitor and maintain technical compliance performance.

Context of and specific resources for assessment

Assessment must ensure:

resources:

Australian Taxation Office (ATO) guides

financial management record keeping software

human resource texts

recruitment guides

performance management tools

compliance legislation, codes and policies.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate performing business tasks

review of business plans, records and quotes prepared by the candidate

oral or written questioning on required knowledge and skills.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTSMB4160A Set up and operate a contractor business.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Employee roles may include:

agreed duties

job role title

documented job description.

Sources of employees may include:

advertising in public or industry magazines

job agencies

using industry networks and associations.

Evaluate and select may include:

assessment of on-the-job performance or simulated activities

interview

review of application details.

Induction may include instruction in:

job role

other workplace conditions

relationship to other employees

safety.

Rewards and incentives may include:

cash payments

in-kind payments.

Payroll operation may include:

arrangement of payment to employees

documentation of agreed rates of pay

recording of hours worked.

Employee on-costs may cover costs for:

allowances for annual and sick leave

sundry other costs of employment

tools and other equipment costs

workers' compensation and other insurances.

Employee performance should include:

adjusting performance

measuring performance

setting agreed performance expectations.

Growth may include:

expansion into new regions

more work and employees

wider diversity of clients.

Website may include:

capabilities

contact details

examples of work

testimonials.

Network may include:

community groups

government agencies

industry associations

local business

other specialist services

past customers

subcontractors

suppliers.

Compliance may include:

technical standards:

installation

maintenance.

Unit sector

Telecommunications

Small and micro business

This unit contains employability skills.