ICTTEN305
Refurbish customer premises equipment


Application

This unit describes the skills and knowledge required to renovate, repair and test recovered customer equipment for reinstallation.

It applies to individuals who are technically adept and may work on all types of customer premises’ equipment (CPE), including telephony, data, video, digital broadcasting and computer networks, including local area networks (LAN) and multimedia in domestic, commercial or industrial installations.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process recovered equipment

1.1 Conduct a visual inspection of external condition of the customer equipment, and assess for refurbishment

1.2 Conduct functional tests on equipment to determine suitability for repair

1.3 Liaise with customers to ensure equipment condition and repairs are understood and accepted

1.4 Salvage, label and store functional equipment for use as spare parts

1.5 Label and scrap non-functional equipment and parts according to company procedures

2. Renovate and repair equipment

2.1 Clean and renovate equipment housing to acceptable standard for reuse

2.2 Conduct full functional and operational tests on equipment circuit boards for suitability for reuse

2.3 Repair and rectify faulty equipment circuit boards for reuse

2.4 Reassemble equipment circuit boards into renovated housings, and relabel accordingly

2.5 Reload new compatible software according to manufacturer’s specifications

2.6 Conduct a final acceptance test on refurbished equipment according to manufacturer’s specifications, and record test results

3. Package refurbished product and complete documentation

3.1 Prepare and place new labels on equipment and parts before using protective wrapping

3.2 Seal and label packaging with documentation according to specification

3.3 Store and assemble completed packages for distribution according to company requirements

Evidence of Performance

Evidence of ability to:

discuss the repair and refurbishment options with customer

process recovered equipment

renovate and repair equipment

package refurbished product.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

describe features and operating requirements of test equipment

outline legislation, codes of practice and other formal agreements that impact the work activity

summarise manufacturer’s requirements for safe operation of equipment

identify and describe operation of test equipment and the results they provide

provide a summary of customer premises’ equipment

outline specific work health and safety (WHS) requirements relating to the activity and site conditions

describe test methods and performance requirements

outline typical issues and challenges that occur on site.


Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

systems and equipment to refurbish

test equipment and tools for refurbishment currently used in industry

manufacturer’s specifications.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance

Criteria

Description

Reading

1.4, 2.5, 2.6, 3.2,

Recognises and interprets technical documentation including equipment manuals and specifications

Writing

1.3, 1.4, 2.4, 2.6,

3.2,

Uses clear, specific and industry-related terminology to complete and update workplace documentation

Oral Communication

1.3

Effectively participates in verbal exchanges using collaborative and inclusive techniques including active listening and questioning and reading of verbal and non-verbal signals to convey and clarify information

Get the work done

1.1-1.4,

2.1-2.6, 3.1-3.3

Determines job priorities, resources and equipment, and works logically and systematically to undertake clearly defined and familiar tasks

Implements actions according to a predetermined plan, making slight adjustments if necessary

Takes responsibility for routine decision-making by selecting from a range of predetermined options in routine situations, identifying and taking some situational factors into account

Initiates standard procedures when responding to familiar equipment problems within immediate context

Understands purpose and some specific functions of some common digital tools used in work contexts


Sectors

Telecommunications – Telecommunications Networks Engineering