Application
This unit describes the skills and knowledge required to install software on customer equipment, including digital home integration, security, voice over IP (VoIP), internet protocol television (IPTV), radio frequency identification (RFID), wireless networking and home automation.
It applies to individuals working as field officers, technicians or technical supervisors for telecommunications carriers, contractors or other service providers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare to install software | 1.1 Arrange site access according to required procedure 1.2 Determine the type of customer equipment from the installation plan to prepare software requirements to provide required functionality 1.3 Prepare equipment software configuration specifications to include enhancements in customer requirements and confirm with customer 1.4 Notify customers of proposed software installation 1.5 Confirm software compatibility with existing system if required 1.6 Document job software specification |
2. Install program and provide secure remote access | 2.1 Configure customer specific data according to system specifications 2.2 Install and test system functionality to verify system operational performance following work health and safety (WHS) regulations, manufacturer’s specifications and industry standards 2.3 Develop and configure security arrangements and codes for remote access systems in consultation with customer 2.4 Conduct tests to validate security arrangements |
3. Undertake administrative tasks | 3.1 Save and record configuration program and provide program back-up for contingency use by customer 3.2 Complete administrative tasks and provide a copy of job specification to be securely stored on site following enterprise policy 3.3 Notify customer of job completion and obtain sign-off |
Evidence of Performance
Evidence of ability to:
prepare software configuration
load software into customer equipment
install security programs agreed with customer
test program and program features including:
system facilities
product features
required peripherals associated with the product
system functionality
notify customer of progress and obtain sign off.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
define channel allocations
outline common operating systems and their impact on the configuration of, or version of software to be installed
explain internet protocol (IP) addressing
describe logon procedures
outline numbering formats
describe product or service functions to ensure correct operation of completed installation
explain relevant regulatory and industry requirements.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:
a suitable site for installation of system programs
equipment currently used in industry
relevant regulatory and enterprise documentation impacting testing and installation.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 2.1, 3.2 | Recognises and interprets technical and enterprise policy documentation to determine job requirements |
Writing | 1.3, 1.4, 1.6, 2.3, 3.2, 3.3 | Uses clear, specific and industry-related terminology to produce and update workplace documentation |
Oral Communication | 1.3, 1.4, 3.3 | Participates in an oral exchange with customers and technical staff on technical and operational matters |
Numeracy | 1.3 | Uses mathematical formulae to make calculations and take readings for necessary configuration changes |
Navigate the world of work | 2.2 | Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements relevant to own work context |
Interact with others | 1.3, 2.3 | Selects and uses appropriate conventions and protocols when communicating with customers in a range of work contexts |
Get the work done | 1.1-1.3, 1.5, 1.6, 2.2-2.4, 3.1, 3.2 | Understands key principles and concepts underpinning design and operation of digital systems and tools, and applies these when troubleshooting existing technology and when seeking to understand the potential of new technology Determines job priorities, resources and equipment, and works logically and systematically to arrange site access and arrange equipment deliveries Implements actions according to a predetermined plan, making adjustments if necessary Takes responsibility for routine decision-making by selecting from a range of predetermined options in routine situations, identifying and taking some situational factors into account When dealing with complex issues, may use intuition to identify problems, switching to analytical processes to modify activities depending on operational contingencies |
Sectors
Telecommunications – Telecommunications Networks Engineering