ICTTEN516
Produce technical solutions from business specifications


Application

This unit describes the skills and knowledge required to compile and evaluate business specifications from a client and produce viable business solutions.

It applies to individuals who carry out network design and implementation of practical technical solutions of information and communication technology (ICT) networks. They are employed by telecommunications and information technology networking provisioning companies specialising in integrating converging and emerging technologies of ICT networks.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to produce technical solutions from business specifications

1.1 Obtain business requirements and business specifications for the client from appropriate person

1.2 Research and identify the client’s business model

1.3 Determine technical specifications for the business

1.4 Clarify and confirm the business problem and key stakeholders’ requirements with stakeholders

2. Evaluate the impact of the technical requirements

2.1 Review and assess business problems, opportunities and objectives

2.2 Determine technical requirements in respect of input and output, interface, process flow or quality requirements

2.3 Analyse hardware, software and network requirements

2.4 Build business platform based on software solutions

2.5 Investigate processes to be changed by the business solution

2.6 Produce an evaluation document on the impact of the technical requirements on the business

3. Produce technical business solutions

3.1 Develop technical solutions in response to problems and business requirements

3.2 Determine costs involved to implement the technical business solution

3.3 Investigate a range of supplier products to determine which one best meets technical requirements

3.4 Produce a report on the technical solutions addressing the business specifications and recommendations against business requirements

4. Document and validate agreed solutions

4.1 Forward technical requirements and solution overview to appropriate person for feedback

4.2 Analyse feedback and incorporate change as required

4.3 Document changes and distribute to appropriate person

4.4 Obtain sign-off on final business solution

Evidence of Performance

Evidence of ability to:

adapt technologies for required technical solutions

use site design software and hardware

evaluate client specifications against accepted industry practices

develop technical solutions from business specifications

document information that can be shared between businesses

apply design concepts to business solutions

document technical reports

make recommendations and offer optimum design solutions.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

explain the client business domain, business function and organisation

explain compatibility issues and resolution procedures

outline configuration of internet protocol (IP) networks

describe common desktop applications and operating systems

explain how to document technical specifications

summarise security protocols, standards and data encryption

explain the role of the following technologies in business systems:

network topologies

network protocols and operating systems

radio frequency (RF) networks

optical networks

mobile cellular networks

core networks

access networks

radio frequency identification.


Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications networks engineering field of work and include access to:

client functional requirements

business specifications

database software

simulation software

organisational guidelines

network and computer layouts

site design software and hardware

information on a range of ICT business solutions.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance

Criteria

Description

Reading

1.2, 2.1, 4.2

Organises, evaluates and critiques workplace documentation from a range of complex texts

Writing

1.5, 2.6, 3.4, 4.3

Prepares clear and concise workplace documentation including reports and design solutions incorporating technical language to communicate complex information clearly and effectively

Oral communication

1.4

Uses active listening, observational and questioning techniques to identify different perspectives and confirm, clarify or revise understanding

Numeracy

3.2

Uses mathematical formulas and calculations to interpret business costs and evaluate possible technical design solutions

Interact with others

1.1, 1.2, 1.4, 1.5, 4.1, 4.3, 4.4

Recognises and applies protocols governing what to communicate, with whom and how in context of own work

Selects appropriate communication protocols and conventions in a broad range of work contexts

Get the work done

1.3, 2.1-2.5, 3.1, 3.3

Uses a combination of formal, logical planning processes and an increasingly intuitive understanding of context for complex, high-impact activities with strategic implications

Demonstrates a sophisticated understanding of principles, concepts, language and practices associated with the digital world and uses these to understand uses and potential of technology

Implements actions according to a predetermined plan, making adjustments if necessary and addressing unexpected issues

Considers strategic and operational potential of digital trends to achieve work goals, enhance work processes and enhance solutions

Uses formal, analytical and lateral thinking techniques for identifying issues, generating and evaluating possible solutions


Sectors

Telecommunications – Telecommunications Networks Engineering