ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop voice, data and IP network solutions

1.1 Produce requirements for voice, data and IP network solutions for delivery of new voice, data and IP networks to customers using forecasting demand data

1.2 Prepare plan for organisational change control process and integration of new solutions within a complete network infrastructure

1.3 Produce test management schedule for testing process of network product solution

1.4 Translate complex design and architecture requirements to traceable software application characteristics according to design requirements

1.5 Develop network architecture solution specifications using industry process according to design requirements

1.6 Develop software and hardware resource profiling and select suitable vendor for negotiations

1.7 Translate complex requirements into software packaging

1.8 Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system

1.9 Complete configuration management and provide complex input network design requirements

2. Critically analyse test results of voice, data and IP network solutions

2.1 Use design document and integration document software to replicate issues exhibited in test environment

2.2 Certify software solution compatibility and compliance to requirements using web-based test management tool (quality centre) to conduct performance evaluation tests

2.3 Critically analyse test reports to evaluate load balancing and network security issues in test environment

2.4 Resolve complex issues in interface to isolate defects

3. Manage deployment of voice, data and IP network solutions

3.1 Plan and prepare evidence for customer acceptance and certification

3.2 Plan and manage transition to operation activities required for transition to operation of integrated IP network solution

3.3 Prepare installation failures procedure to make changes while maintaining service levels

3.4 Manage change implementation plan to maintain system stability

4. Maintain currency of voice, data and IP network solutions

4.1 Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons

4.2 Produce tuning activities to make efficient use of resources

4.3 Analyse current demand for resources to derive forecasts and future requirements

4.4 Produce a capacity plan predicting infrastructure resource needs to achieve agreed service levels

Skill

Performance Criteria

Description

Reading

1.2, 1.4, 1.5, 2.3

Organises, evaluates and interprets complex technical documentation, such as software and hardware manuals and design specifications

Writing

1.3, 1.5, 1.9, 3.1, 3.3, 4.4

Prepares clear and concise workplace documentation including reports and recommendations incorporating technical language to communicate complex information clearly and effectively

Numeracy

1.1, 2.3, 4.1, 4.3

Uses numerical information to interpret results, evaluate different types of technical data, take measurements and determine cost-effective outcomes

Get the work done

1.1-1.8, 2.1, 2.2, 2.4, 3.1, 3.2, 3.4, 4.1, 4.4

Uses combination of formal, logical planning processes and an increasingly intuitive understanding of context for complex, high-impact activities with strategic implications

Demonstrates a sophisticated understanding of principles, concepts, language and practices associated with the digital world and uses this to devise solutions

Implements actions according to a predetermined plan, making adjustments if necessary

Takes responsibility for high-impact decisions in complex situations involving many variables and constraints

Uses formal analytical and lateral thinking techniques for identifying issues, and developing and evaluating procedures for network solutions