ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain business website and contents

1.1 Establish personnel policy and procedures for managing access and changes to aspects of business website

1.2 Design and start training program for teaching staff how to use procedures and policies as well as making changes to business website

1.3 Evaluate and test site-analysis software on non-live server to verify features and functions are safe for use on live server

1.4 Generate site summary reports in line with organisational quality management program or guidelines

1.5 Review reports found to have generated security flaws

1.6 Check links for functionality and ongoing relevance

1.7 Modify web pages according to changing business requirements and analysis of site summary report

1.8 Maintain and debug database information according to site and information requirements

2. Maintain business security of website

2.1 Establish security response procedure to control information placed on business website by developers, designers and end users

2.2 Develop security plan

2.3 Test site security according to organisational requirements of security plan

2.4 Maintain site security using information from security vendors and technical media outlets

3. Monitor business website performance

3.1 Select server analysis tools with reference to organisational requirements and range of functionalities requiring monitoring

3.2 Determine business website load metrics and performance indicators in line with organisational requirements

3.3 Measure business website server performance with server analysis tools

3.4 Identify and document business options for performance improvement

3.5 Submit website server performance reports to client

4. Undertake capacity planning

4.1 Determine future peak volumes by measuring page usage and volume access

4.2 Develop upgrade program to deal with increasing load and performance issues

4.3 Set performance benchmarks to take into consideration possible future scenarios for each load metric

4.4 Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting

Skill

Performance Criteria

Description

Reading

1.2-1.8, 2.3, 2.4, 3.1, 3.2, 3.4, 4.4

Critically analyses complex documentation from a variety of sources and consolidates information relating to specific criteria to determine requirements

Writing

1.1, 1.2, 1.4, 1.7, 1.8, 2.1, 2.2, 3.4, 3.5, 4.2, 4.3

Accurately records and completes organisational documents and correspondence using clear language and correct spelling, grammar and terminology

Writes, edits and proofreads documents to ensure clarity of meaning, and accuracy and consistency of information

Oral Communication

1.2, 3.5

Facilitates training programs for staff by conveying requirements using clear and specific language

Uses collaborative and inclusive techniques including active listening and questioning and reading of verbal and non-verbal signals to convey and clarify information and to confirm understanding

Numeracy

3.2, 3.3, 4.1, 4.3

Performs mathematical calculations to check, analyse and confirm results of system tests

Navigate the world of work

1.1, 1.4, 2.1, 3.1

Takes full responsibility for following policies, procedures and legislative requirements, and identifies organisational implications of new legislation or regulation

Contributes to roles and responsibilities of self and others

Modifies or develops organisational policies and procedures to comply with legislative requirements and organisational goals

Seeks to improve policies and procedures to better meet organisational goals

Interact with others

3.5

Implements strategies for a diverse range of colleagues and clients to build rapport and foster strong relationships

Get the work done

1.1-1.3, 1.6-1.8, 2.1-2.4, 3.1-3.3, 4.2-4.4

Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness

Monitors progress of plans and schedules and reviews and changes them to meet new demands and priorities

Applies systematic and analytical decision-making processes for complex and non-routine situations

Investigates new and innovative ideas as a means to continuously improve work practices and processes through consultation and formal analytical thinking