Application
This unit describes the skills and knowledge required to schedule maintenance of telecommunications equipment and networks on client premises and service provider networks.
It applies to individuals with a range of telecommunications skills, involves a degree of autonomy and may include limited supervision of others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements | Performance Criteria |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify preventative maintenance program for clients | 1.1 Verify details of client system and equipment type to assess level of maintenance required 1.2 Determine type and extent of maintenance agreed and check against existing service level agreement with client 1.3 Contact client and agree on suitable time to carry out maintenance program |
2. Plan maintenance and fault clearance activity | 2.1 Verify details of warranties and service agreements for client equipment and advise client of charging details where warranty or agreement does not exist 2.2 Negotiate and agree on commitments and responsibility with client 2.3 Organise work priorities so that maintenance staff are available to meet scheduled commitments |
3. Arrange allocation of labour resources | 3.1 Evaluate expertise and competencies of staff in relation to skills required to maintain equipment noted in service level agreement 3.2 Allocate staff member with appropriate skills and competency to task to minimise risk of failure 3.3 Advise designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair 3.4 Prepare schedule of maintenance program and confirm with client |
4. Organise assistance to fault staff | 4.1 Provide additional resources if required 4.2 Arrange delivery of additional materials and parts 4.3 Escalate fault to appropriate level when it cannot be rectified in specified timeframe 4.4 Organise product manufacturer support as appropriate |
Evidence of Performance
Evidence of the ability to:
plan and organise a preventive maintenance schedule according to vendor specified requirements and client agreements
negotiate fault clearance arrangements with clients, applying related work health and safety (WHS) requirements and work practices
plan and schedule fault clearance activity, allocating an appropriately skilled repair officer to rectify faults.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe electronic databases, spreadsheets and schedulers
describe equipment to be maintained
outline legislation, codes of practice and other formal agreements that impact on the work activity
describe the process for the procurement of spare parts
explain service level agreements
outline specific WHS requirements relating to the activity and site conditions
describe typical issues and challenges that occur on site
outline vendor procedures.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications – workplace effectiveness field of work and include access to:
a site where equipment maintenance may be conducted
enterprise and site-related documentation
regulatory, enterprise, supplier and equipment documentation that impacts on work activities.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 2.1, 3.1 | Recognises and evaluates text to determine key information and specific requirements and responsibilities |
Writing | 1.1-1.3, 2.1-2.3, 3.1-3.4, 4.2-4.4 | Develops material for a specific audience using clear and detailed language Records information in a sequential manner using clear and appropriate terminology for reference purposes |
Oral Communication | 1.1-1.3, 2.1-2.3, 3.1-3.4, 4.2-4.4 | Articulates requirements and strategies clearly, distinctively and creatively, based on techniques and language appropriate to the audience and environment Participates in a verbal exchange of ideas, and elicits the views and opinions of others by listening and questioning |
Get the work done | All | Sequences and schedules maintenance activities, monitors implementation and manages relevant communication Determines the best course of action when organising work priorities and allocating staff to tasks, with consideration of possible implications of different courses of action Uses analytical processes to decide on a course of action in relation to organising additional resources and logistics |
Sectors
Telecommunications – workplace effectiveness