Application
This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected. |
Prerequisites
Prerequisite Unit/s |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Inform public of council ordinances and other regulations | 1.1. Members of the public are informed in an appropriate manner and through effective use of available resources and communication techniques of their responsibilities in using recreational or other public areas under council control. 1.2. Content of relevant regulations and the consequences of continued action are conveyed to members of the public in a manner that promotes understanding, including issuing directions to assisting staff. 1.3. Agreement to comply is emphasised and gained where possible. 1.4. Inability or indisposition to comply is recognised by staff and appropriate action is taken or recommended to other officers or agencies in accordance with council requirements and emergency response protocols. |
2. Enforce council ordinances, orders and other regulations | 2.1. Enforcement is undertaken appropriate to position delegation, legislative requirements and council policy. 2.2. Appropriate assistance or clarification is requested from council or other agencies when necessary. 2.3. Incidents are recorded according to council requirements or joint agency protocols. |
3. Control and monitor crowds to ensure public safety | 3.1. Appropriate communication strategies are developed and implemented. 3.2. Public is informed of relevant public safety requirements in an appropriate manner and in line with established communication strategies. 3.3. Agreement to comply is gained by officers wherever possible. 3.4. Assistance of, and coordination with, other services is ensured through establishing relevant chain of command. 3.5. Distressed people are attended to appropriately and relevant reporting is undertaken to inform council and other relevant stakeholders. 3.6. Emergencies are handled in accordance with established emergency management procedures. |
4. Follow post-incident procedures and protocols | 4.1. Critical communication procedures are concluded. 4.2. Feedback, reporting and procedural recommendations are undertaken as appropriate. |
Hidden text |
Required Skills
This describes the essential skills and knowledge and their level, required for this unit |
Required Skills |
verbal and written communication skills, including with non-English speakers negotiating using equipment team supervision. |
Required Knowledge |
relevant council ordinances and orders, local government legislation, policies and procedures and consequences of non-compliance council legal authority and limits personal responsibilities and liability local environmental conditions, terrain, facilities and demographics database networks current events emergency management procedures and the role of emergency services crowd behaviour and transaction issues implications of cultural and language diversity mediation and conflict resolution assertive communication techniques dealing with offensive behaviour. |
Hidden text |
Evidence Required
Overview of assessment requirements | A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated. |
Critical aspects of evidence to be considered | Public safety, confidence and health are maintained. Relevant regulations/ordinances are enforced effectively and voluntary compliance is encouraged by application of consistency. Resources and agency support are used effectively. |
Context of assessment | On the job or in a simulated work environment. Written or oral test. Role-play. |
Relationship to other units(prerequisite or co-requisite units) | Prerequisite units: nil. Co-requisite units: nil. |
Method of assessment | The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor. |
Evidence required for demonstration of consistent performance | Evidence will need to be collected over time across a range of variables. |
Resource implications | Access to a workplace or simulated case study that encompasses: local government legislation, policies and procedures real or simulated incidents in a range of contexts. |
Range Statement
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Appropriate manner may include recognising: | age, culture and linguistic background of the person seriousness of the offence concerns of other/alternate user groups. |
Area may include: | those under council control such as: interpretation or clarification of areas of jurisdiction undertaken with assistance of legal specialists. beach wet and dry recreational facilities parking community care facility buildings depots facilities workshops |
User group or crowd composition may refer to: | size, age, culture and linguistic background perceived or claimed reason for using the area verification of identity and rights of entry. |
Inability or indisposition may include: | illness, injury or disability threat or danger posed by other people or events establishment of secure and safe area. |
Informing the public may include the use of: | flags signs pamphlets loudspeakers and public address system posters press release or media announcements and interviews. |
Distressed people may include: | lost children older or confused people distressed parents injured, afraid or threatened people relatives or legal representatives acting for affected parties. |
Regulations, ordinances and orders may include: | council by-laws state government acts and regulations requirements of emergency or other stakeholder agencies health authorities. |
Post-incident procedures may include: | media enquiries directed to appropriate respondent. |
Hidden text |
Sectors
Unit Sector | Regulatory Services Units |
Hidden text |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not applicable.