Nil

ELEMENT

PERFORMANCE CRITERIA

1. Identify customer requirements

1.1. Questioning techniques are applied to determine the nature of customer requirements

1.2. Potential site problems or site specific requirements are identified

2. Access and interpret information

2.1. All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer

2.2. Information on options that potentially meet the customer's requirements is accessed and interpreted

3. Provide advice to customer

3.1. Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated

3.2. Information on available options relating to products, techniques or solutions is provided to the customer

3.3. Features, benefits, limitations and safety implications relating to available options are explained to the customer

3.4. The customer is advised to seek specialist advice where warranted

Required skills

collect, organise and understand information related to work orders, and current trends and styles in interior decoration

communicate ideas and information to enable confirmation of requirements and specifications, coordination of ideas with customers, and the gaining of the customer's confidence

plan and organise activities, including the preparation and layout of the worksite and the obtaining of equipment and materials to avoid any back tracking, advisory services

work with others and in a team by recognising dependencies and using co-operative approaches to optimise workflow and productivity

use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

apply analytical techniques to many customer requirements with preferred options

use workplace technology related to locating and analysing options for the client

Required knowledge

interpretation of plans, drawings and work sheets

interior design principles

types of motorisation

energy conservation methods

types of wall and ceiling construction

identification of equipment, processes and procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects of evidence

Interpret work order and locate and apply relevant information

Interpret plans, drawings and work instructions

Select and use tools and equipment appropriate to the task

Provide advice to customers on three occasions with each involving a different central subject

Follow work instructions, operating procedures and inspection practices to:

complete required workplace documentation

gather and interpret information on customer requirements and needs

minimise the risk of injury to self and others

Work effectively with others

Modify activities to cater for variations in workplace contexts and environment

Identify safe handling practices for equipment, products and materials

Resource implications

Sample products, visual aids, tools and equipment.

Method of assessment

Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.

Assessment should be by direct observation of tasks and questioning on underpinning knowledge.

Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.

Context of assessment

Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Unit scope

This unit covers work involving providing advice to customers in relation to technical issues that impact of soft furnishings, including wall structures, interior design, motorisation, energy conservation and architectural drawings

Unit context

OHS requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes and local safe operating procedures or equivalent

Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

Work requires individuals to demonstrate discretion, judgement and problem solving skills in determining customer and site requirements. This may be demonstrated either individually or in a team environment

Tools and equipment may include:

measuring and calculating equipment, including tapes, rulers, calculators, computers

Materials may include:

product and fabric samples

visual aids (photographs, magazines, trade brochures, sketches, etc.)

technical drawings

Personal protective equipment

Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices

Information and procedures

Workplace procedures relating to customer service

Product manufacturer specifications and operational procedures

Work instructions, including job sheets, plans, drawings and designs

Workplace procedures relating to reporting and communication

Unit sector

Soft Furnishing

This unit contains employability skills.