Application
This unit of competency requires application of skills and knowledge relating to the development and management of maintenance error management programs aimed at reducing human error rates within aviation maintenance organisations (AMOs). It covers all maintenance activities relating to aircraft and aeronautical product that are performed within the jurisdiction of the Civil Aviation Safety Authority (CASA) during scheduled or unscheduled maintenance. Work may be performed individually or as part of a team.
The unit is part of the Aeroskills Advanced Diploma training pathways.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1. | Develop a maintenance error management program | 1.1 | The aims and objectives of the maintenance error management program are clearly stated and the program is structured in accordance with regulatory requirements |
1.2 | The maintenance error management program encourages open and blame-free (unless negligent) reporting of maintenance errors | ||
1.3 | Disciplinary boundaries are clearly stated for application in the event of negligence | ||
1.4 | A maintenance error investigation procedure is specified, including compliance, where applicable, with regulatory procedures for the reporting of significant safety issues related to maintenance errors | ||
1.5 | A strategy and procedure is specified for the development and delivery of staff training programs relating to maintenance error management | ||
1.6 | Reference to the maintenance error management program is included in applicable organisational policies and procedures | ||
1.7 | Provision is made for feedback of program results to the workforce, and for analysis of accumulated data to identify maintenance error trends | ||
2. | Manage a maintenance error management program | 2.1 | Reported events are reviewed to determine if they should be investigated within the procedures of the maintenance error management program |
2.2 | Significant safety issues related to maintenance errors are reported to CASA and/or the Air Transport Safety Bureau (ATSB) | ||
2.3 | Events applicable to the maintenance error management program are investigated in accordance with program procedures | ||
2.4 | The results of the investigation are analysed to determine appropriate action to minimise the probability of a recurrence of the event | ||
2.5 | Necessary action is taken and feedback is provided to the workforce | ||
2.6 | The event and resultant action are reviewed to determine what information, if any, should be forwarded to bodies external to the organisation | ||
2.7 | Accumulated data is reviewed in accordance with the program procedures to determine and monitor maintenance error trends | ||
Evidence of Performance
Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria under the specified conditions of assessment on at least one occasion, and must include:
written and oral communication
use of regulations and advisory material to set up a maintenance error management program
specification of training requirements
application of human factors
application of trend analysis to maintenance data.
Evidence of Knowledge
Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:
relevant regulations and advisory material
human factors
investigative processes
trend analysis
how to specify training requirements
equity, fraud and ethics.
Assessment Conditions
This unit may be assessed on the job, off the job or a combination of both on and off the job. Where assessment occurs off the job, that is, the candidate is not in productive work, an appropriate simulation must be used where the range of conditions reflects realistic workplace situations encountered during maintenance error management.
The candidate must have access to all tools, equipment, materials and documentation required and must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials. The assessment environment should not disadvantage the candidate.
Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts.
Assessors should gather a range of evidence that is valid, sufficient, current and authentic. The preferred method is the records in the Maintenance Management Competency Log. Where the individual does not have a Competency Log evidence can be gathered through a variety of ways, including direct observation, supervisor’s reports, project work, samples and questioning. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Assessors must satisfy the requirements of the National Vocational Education and Training Regulator (Australian Skills Quality Authority, or its successors).
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. | ||
Regulatory requirements and associated guidelines include: | Civil Aviation Safety Regulations (CASRs), Manuals of Standards and associated Acceptable Means of Compliance and Guidance Material | |
Regulatory procedures for the reporting of significant safety issues include: | Major defect report (MDR) Service difficulty report (SDR) Confidential aviation incident report (CAIR) | |
Applicable organisational policies and procedures include: | Maintenance organisation expositions Quality manuals Safety manuals Procedures manuals Work instructions | |
Sectors
Competency Field
Aviation maintenance management