Application
This unit involves the skills and knowledge required to sell products and services in accordance with regulatory and workplace requirements in the transport and logistics industry.
It includes preparing for financial transactions, promoting products and selling products and/or services, processing refunds and reconciling financial transactions.
Work is performed under some supervision, generally within a team environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA | ||
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Prepare for financial transactions | 1.1 | Float, goods and services are prepared in accordance with workplace policies and procedures |
1.2 | Point of sale is established to meet workplace requirements and standards | ||
2 | Promote products and services | 2.1 | Strategies to promote products and services are developed in accordance with workplace policies and procedures |
2.2 | Strategies to promote products and services are implemented in accordance with workplace procedures | ||
3 | Sell products or services | 3.1 | Product knowledge is applied when answering customer inquiries |
3.2 | Sales transactions are conducted in a courteous manner to the customer’s satisfaction | ||
3.3 | Price is correctly calculated and charged, and correct change and receipt are issued | ||
4 | Process refunds | 4.1 | Claim for refund is substantiated in accordance with company procedures |
4.2 | Refund claim application processes are completed to ensure transaction details are recorded | ||
4.3 | Refunds are correctly calculated and issued in a courteous manner | ||
5 | Reconcile financial transactions | 5.1 | Value of money and vouchers issued and refunded are calculated to enable reconciliation against total sales to validate cash on hand |
5.2 | Money, goods, service entitlements and reconciliation documents are secured in accordance with workplace requirements | ||
Evidence of Performance
Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria under the specified conditions of assessment, and must include:
locating and identifying flight instrument system components comprising:
engine system temperature, pressure (including thermocouples, sensor units and transmitters), speed (including mechanical and electrical tachometers), thrust (fan, propeller and jet), torque, fuel flow and vibration
auxiliary systems, including hydraulic pressure and temperature, transmission pressure and temperature, fuel storage quantities, fuel remaining/used, component position, i.e. flaps, landing gear, speed brakes and door/pylon locking
flight systems, including attitude, altitude, air speed, OAT and GPWS (where applicable to the enterprise)
locating and identifying direct reading compasses, remote compass system components (flux valve, gyro, amplifier and indicator), and AHRS components
locating and identifying FDR system components (where applicable to the enterprise)
correct handling procedures and maintenance precautions relating to gyroscopes, gimbals, pitot/static systems (connections, heating and protrusions)
applying relevant WHS practices.
It is essential that cleanliness requirements and safety precautions applicable to the system being maintained are fully observed, understood and complied with, as well as work practices associated with electrostatic sensitive devices.
Evidence of transferability of skills and knowledge related to removal and installation is essential. This is to be demonstrated by application across a range of aircraft instrument system components as listed in the Assessment Conditions.
Evidence of Knowledge
Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:
component attachment methods
connection of hardware and plugs
handling precautions for electrostatic sensitive devices
relevant WHS practices
the use of approved maintenance documentation and aircraft publications relating to basic and advanced instrument systems
basic instrument system and component operating principles:
atmospherics and barometry
terminology and unit of measurement conversion
aircraft instrumentation requirements
instrument panel layout
pressure sensing elements
pitot static systems and testing requirements
gyroscopic principles
direct reading compasses
temperature sensors
fluid quantity indication systems
general layout and components of the following systems:
flight systems, including:
altitude (direct reading, servo and encoding altimeters)
attitude, including DG and AH (both air and electrically driven) and turn and slip, and AHRS
airspeed, including ASI, machmeters and air data systems
VSI
angle of attack and stall warning/avoidance
OAT
GPWS
engine indication systems, including:
temperature and pressure, including thermocouples, sensors and transmitters
speed, including mechanical and electric tachometers
thrust, including fan, propeller and jet
torque
fuel flow
vibration
auxiliary transmitter/indicator measuring systems, including:
hydraulic pressure and temperature
pneumatic pressure
transmission oil pressure and temperature
fuel remaining/used
fuel quantity indication
component position
remote compass systems
FDR systems
application of relevant WHS practices.
Assessment Conditions
Competency should be assessed in the workplace or simulated workplace using tools and equipment specified in maintenance manuals. It is also expected that general-purpose tools, test and ground support equipment found in most routine maintenance situations would be used where appropriate.
An understanding of the attachment methods, connection of hardware, and the need for adjustment or calibration and system operation as they relate to the work must be demonstrated before undertaking any action. The work plan should take account of applicable safety and quality requirements in accordance with the industry and regulatory standards.
The following conditions of assessment represent the requirements of the Regulators (ADF and CASA) and maintenance stakeholders and must be rigorously observed.
A person cannot be assessed as competent until it can be demonstrated to the satisfaction of the workplace assessor that the relevant elements and performance criteria of the unit of competency are being achieved under routine supervision on at least one (1) component from each of:
pitot/static system components, ASIs, VSIs, air data system components, machmeters, altimeters, including servo and encoding altimeters, angle of attack and stall warning/avoidance systems
turn and slip, DGs, AHs, AHRS components (where applicable to enterprise), remote reading gyro compass system components and direct reading compasses
turbine engine indication systems
transmitter/indicator measuring instrument systems (pressure, temperature, position)
fuel quantity indication and flow systems components
GPWS (may be omitted where not applicable to the enterprise)
FDR (may be omitted where not applicable to the enterprise).
This shall be established via the records in the Log of Industrial Experience and Achievement or, where appropriate, an equivalent Industry Evidence Guide (for details refer to the Companion Volume Assessment Guidelines).
Assessors must satisfy the requirements of the National Vocational Education and Training Regulator (Australian Skills Quality Authority, or its successors).
Where the unit is to be used for CASA licensing purposes the Assessor must also meet the criteria specified in the CASR Part 147 Manual of Standards.
Individuals being assessed who have already attained MEA204 Remove and install basic aircraft instrument system components or MEA275 Maintain basic light aircraft instrument systems and components will have covered a significant amount of the skill and knowledge requirements for this unit plus part of the performance criteria for Elements 1 and 2 and associated range statement items. The Log of Industrial Experience and Achievement records relating to MEA204 Remove and install basic aircraft instrument system components or MEA275 Maintain basic light aircraft instrument systems and components may be accepted as also meeting the evidence requirements for this unit in the applicable areas.
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
Range is restricted to essential operating conditions and any other variables essential to the work environment.
Non-essential conditions can be found in the Companion Volume Implementation Guide.
Sectors
Not applicable.
Competency Field
P - Administration and Finance