In a typical scenario, an organisation has embarked on competitive manufacturing and a manager is seeking to change / improve the organisation culture to be consistent with that required to maximise the benefits from a competitive manufacturing strategy.

This unit primarily requires the application of skills associated with communication, teamwork, problem solving, initiative and enterprise in order to assess and address culture development needs in the enterprise. Planning and organising is required to ensure a systematic approach to the development of an enterprise culture that supports competitive manufacturing processes.

ELEMENT

PERFORMANCE CRITERIA

1. Facilitate a company wide appreciation for the Competitive Manufacturing strategy

1.1. Communicate with all levels of the organisation the objectives and benefits of a Competitive Manufacturing strategy

1.2. Communicate to all levels of the organisation the techniques and methods that will be used in achieving the Competitive Manufacturing strategy

1.3. Facilitate the development of a systems approach to how the organisation works

1.4. Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities

1.5. Break down any communication barriers between parts of the organisation that may inhibit the competitive manufacturing strategy

1.6. Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation

2. Facilitate application of knowledge about variation and ways to improve the production process

2.1. Develop the application of a statistical approach by all people to all facets of the production system with a view to reducing variation

2.2. Encourage the approach of building quality in and eliminating the need for mass inspection

3. Facilitate the development of knowledge and skill acquisition.

3.1. Institute training on the job

3.2. Institute a vigorous program of education and self-improvement for all employees

3.3. Involve team members in identification of skill needs and any skills gaps, and in development of a strategy for training, skills acquisition and self-improvement so as to ensure awareness, learning and commitment

4. Facilitate the development of support within the organisation for competitive manufacturing practices

4.1. Ensure sufficient resources and adequate equipment is available to meet the requirements of the competitive manufacturing strategy

4.2. Encourage acceptance of change

4.3. Encourage employee commitment to and responsibility for the quality of their own work

4.4. Provide continuous feed back and communication of progress at all levels in implementing the strategy

Required skills

analysis

problem solving

teamwork

communication

documenting

planning and organising

Required knowledge

Production or technical knowledge appropriate to the enterprise and the employee's position

Principles of change management

Deming's 14 points

Deming's System of Profound Knowledge

Or equivalent philosophy appropriate to or selected by the organisation

The Evidence Guide describes the underpinning knowledge and skills that must be demonstrated to prove competence. It is essential for assessment and must be read in conjunction with the Performance Criteria, the Range Statement and the Assessment Guidelines of the relevant Training Package.

Overview of assessment requirements

The person being assessed should be able to demonstrate the integration of the elements of this unit in a holistic manner and show their application to the organisation.

What are the specific resource requirements for this unit?

Access to an organisation implementing competitive manufacturing.

What critical aspects of evidence is required to demonstrate competency in this unit?

Evidence of the review and understanding of a philosophy of Deming's 14 points (or similar) should be available.

In what context should assessment occur?

Assessment will need to occur in an organisation implementing/wishing to implement competitive manufacturing.

Are there any other units which could or should be assessed with this unit or which relate directly to this unit?

This unit could be assessed concurrently with other relevant units.

What method of assessment should apply?

Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria, skills and knowledge. A holistic approach should be taken to the assessment.

Assessors should gather sufficient, fair, valid, reliable, authentic and current evidence from a range of sources. Sources of evidence may include direct observation, reports from supervisors, peers and colleagues, project work, samples, organisation records and questioning. Assessment should not require language, literacy or numeracy skills beyond those required for the unit.

The assessee will have access to all techniques, procedures, information, resources and aids which would normally be available in the workplace.

The method of assessment should be discussed and agreed with the assessee prior to the commencement of assessment.

What evidence is required for demonstration of consistent performance?

Evidence of consistent application of the principles and moving down the path should be sufficient evidence rather than evidence of having arrived.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive Manufacturing strategy

Strategies may include one or more of:

Six sigma

Lean Manufacturing

Agile Manufacturing

Just in Time (JIT)

Supply chain management

Value Chain Management

Total Quality

Pro Active maintenance

Elimination of waste

Balanced Scorecard

Systems approach

A systems approach enables persons to see how work gets done and effect of changes and shows the internal/external relationships through which products and services are produced and may include considerations of:

customer

supplier

value chain member

member of the public

other external individual, group or organisation.

Work structures

May include use of teams, self directed, cross functional etc. Structures are appropriate to the job and job steps are in a logical order

Unit Sector

CM Change/interpersonal

This unit contains employability skills.